[cisco-voip] FAX not working to one number

[Lelio Fulgenzi]

[cisco-voip] FAX not working to one numberwhere is this disabled?

  ----- Original Message ----- 
  From: Ahmed Elnagar 
  To: Erick Bergquist ; ciscovoip 
  Sent: Saturday, May 19, 2007 9:21 AM
  Subject: Re: [cisco-voip] FAX not working to one number


  try to make sure that ECM feature is disabled. this may cause fax failure

  Thanks and Best Regards

  Ahmed A. Elnagar
  Network Field Engineer
   
  Advanced Computer Technology (ACT)
  16 Fawzy Ramah St.Off Shehab St.Mohandessin, Giza, Egypt 
  Postal Code:12411 Cairo Egypt

  Mob: +2010-2833868
  Website: www.act-eg.com
  E-mail: aelnagar at act-eg.com


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  From: cisco-voip-bounces at puck.nether.net on behalf of Erick Bergquist
  Sent: Wed 16-May-07 9:10 PM
  To: ciscovoip
  Subject: [cisco-voip] FAX not working to one number


  I have a strange FAX issue, where a FAX machine connected to a VG224 can send/receive FAX to any number but is not able to send one outside number a FAX. It can receive FAX's from them fine, just not send. The FAX machines phone or a phone plugged into the FAX phone line can call the # fine so there is not a CSS issue, etc.

  The FAX machine is plugged into a VG224 with IOS 12.4(11)T , the VG224 is configured as SCCP (stcapp) and we have tried setting the port capabilty to modem passthrough and not with no change.

  The PSTN Gateway is a Cisco 2821 with a PRI, it is MGCP and running IOS 12.4(9)T and has FAX relay disabled.

  We have tried 7 different FAX machines of different models and neither are able to call this particular outside FAX machine when going over IPT. When the FAX machines are plugged into a traditional analog circuit there is not a problem and the FAX works fine.

  Any ideas?




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