[cisco-voip] Tracking Down 911 Calls

[Terry McGhee]

Over the past 90 days one of our CCM installation sites has generated more
than 15 unintended 911 calls.  (TAC call initiated and their studying it)

 

In discussing this situation with the 911 call center their previous
historical experience in similar situations indicates that our cause is
probably a procedural/configuration problem rather than prank calls. For
example, we dial "9" for outside calls, and our geographic location is
adjacent to an area code that begins with 91X.

However, the installation is in a middle school and the principal believes
these are prank calls.

 

My question is, what tools are available to help us determine exactly what's
going on here.  The number the 911 call center gets is always the same main
pilot number at the front switchboard.  We have confirmed that on one
occasion, this did happen at the front switchboard but, there are at least
14 more instances when we know that particular phone did NOT make a 911
call.

 

 

 

Terry
R. Terry McGhee
Director of Technology, Halifax County Public Schools
Halifax VA 24558
tmcghee at halifax.k12.va.us
434-572-5119 Office
434-222-8636 Mobile

"It is no use saying, 'We are doing our best.' You have got to succeed in
doing what is necessary." -- Winston Churchill 

 

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