[cisco-voip] MWI issues in CCM 5.1.1 3000-5

[Erick Bergquist]

Ok, would be going to 5.1(2) be the best path forward to hopefully fix this?

On Nov 9, 2007 1:15 AM, Wes Sisk <wsisk at cisco.com> wrote:
> 5.1.1 subject to many change notification failures which would break MWI.
>
>
> Erick Bergquist wrote:
> > Does anyone know of any odd MWI issues in CCM 5.1.1 ?
> >
> > Have a client where we got most of the MWI issues resolved, but every
> > now and then someones light does not come on or go off. They can leave
> > themselves a new VM and go check it and delete it and sometimes the
> > light will go off, but sometimes this does not get it to go off and
> > they need to dial the MWI off extension.
> >
> > They are using Time Of Day routing and Extension Mobility. The time of
> > day partition and extensions are CTI ports which fwd calls to VM, and
> > this partition is not in the Calling Search Space for the 3 voice mail
> > ports used for Dial out MWI. We have Unity set to only dial out MWI on
> > these 3 ports with proper search space that calls extensions on hard
> > IP Phones or extension mobility partition.
> >
> > Since it happens sporadically, and we don't have good idea when MWI
> > was a problem for someone, it is kind of hard to get traces from time
> > of the problem. But MWI works fine for the extensions whenever we try
> > to duplicate the problem. It goes on and off as expected.
> >
> > Erick