[cisco-voip] ccm 4-2 remote branch attendant console problem

[Erik Erasmus (E)]

Hi Justin
 
Unfortunately they customer wil not budge from the fact that he wants
Qing -- Can try again. For the HQ I did set up a demo for them where
we use IPCC express and agents combined with the ac client and they
were not even keen on this - a case of I baught it make it work. For
branches - even if they give in to the IPCC express idea I can not use
it because I can not allow the voice media across the wan for all
attendant calls in a branch to the central IPCC express.
 
I will keep it in mind anyway - maybe we get (or the customer gets )
so desperate that we have no choice but to look at other alternatives
like the one you mention -- thanks
 
I am opening a tac case tomorrow 
 
erik

________________________________

From: Justin Steinberg [mailto:jsteinberg at gmail.com]
Sent: Mon 2007-11-12 21:34
To: Erik Erasmus (E)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ccm 4-2 remote branch attendant console
problem



Does this environment absolutely require AC call queuing ?  If you can
get away from this need, maybe you can switch from AC hunt groups to
CM hunt groups.  You could still use AC software for call control,
just not TCD for call routing.

The benefit of this is that since you're on CM4.2 you could use the
hlog key to control call flow.

I know this doesn't directly answer your question, but it's atleast an
option if it fits.

Justin

On Nov 12, 2007 2:21 PM, Erik Erasmus (E) <ErasmuE4 at telkom.co.za>
wrote:
>
>
> I have a customer on 4-2-3 sr3 with central cluster and one branch
both
> sides using cisco attendant consoles. Had issues with the attendants
for
> months now. before we were on sr3 we had calls stuck in the
attendant Qs.
> Cisco promissed this will be fixed in sr3 and we loaded it -- will
wait and
> see -- lasted a couple of days now. We also had a problem at the
branch
> attendants. Randomly - once a day or sometimes twice a day or some
times not
> at all the attendants receives a call from the pstn on the voice
gateway
> PRIs but the caller and the called attendant can not hear each other
for
> several seconds - eventually the voice stream come through and they
talk.
> The attendant then needs to treansfer the caller to an Ip phone in
the
> branch and this alos fails - the transfer just doesn't want to
happen. When
> we reset tcd service and cti manager things start working again. I
am going
> to open a tac case again but not that hopeful so looking for ideas.
Have
> already checked:
>
> wan - 256 Kbps MPLS circuit from central ccm cluster to branch -
looks good
> and not highly utilised
> QoS - wan and lan looks good
> call manager config looks fine because 99.9% of time things work
correctly
> attendant PCs and apps fine and latest 4-2-3 sr 3 builds
> happens at all three remote attendats so no one PC or port etc
problem
> lan switches look fine
> voice gateway - configured like many others and clocking looks fine
>  remote branch runs MOH multicast from flash
>
> as said will open a tac case but can not rely on this only - with
stuck in Q
> it took several weeks before cisco admitted it was a bug.
>
> Unforunately the customer does not have sasu or ucss so can not
upgrade to
> anything and with call centres etc hanging of the CCM cluster not
something
> one would just tackle lightly one afternoon. Keeping sharp objects
away from
> myself because I am getting depressed
>
> any ideas
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