[cisco-voip] Customizing the directory menu on the 7970

[Lelio Fulgenzi]

I don't know what the answer is, but there has to be a way for Cisco to get 
feedback from their clients with respect to new features like this _before_ 
they are released. Granted, you may get a split of 50% down the middle, and 
in those cases well, heck who knows.

I also know that you are in a rush to get these features out, but there 
should be some thought to making these features configurable from the device 
pool/phone, etc.

So those are my two suggestions: get feedback and make them configurable.

Anyone listening who can take this forward? ;)

----- Original Message ----- 
From: "Ryan Ratliff" <rratliff at cisco.com>
To: <tennille.spence at gsa.gov>
Cc: <cisco-voip at puck.nether.net>
Sent: Thursday, November 15, 2007 10:21 AM
Subject: Re: [cisco-voip] Customizing the directory menu on the 7970


> First make sure your TAC SR gets attached to CSCsk99117.
>
> Unfortunately there is no workaround for this other than downgrading
> the phone to something lower than 8.3.   There are two types of
> directories shown when you hit the directories button on the phone.
> The first type are those stored by the phone itself. These are the
> Placed Calls, Received Calls, Missed Calls, and (now) Intercom
> History.  The second type are those added by the directoriesURL.  The
> Corporate Directory is the only one of these by default.
>
> With the addition of the intercom history to the phone's "firmware"
> directories this is why corporate directory got pushed down.  We
> (TAC) are trying to get some intelligence built into the phone so
> that if it doesn't have any intercom lines configured it won't
> display the intercom history but this is an ongoing project.
>
> I believe there also may be something in the works to allow you to
> reorder the directories but I may be wrong about that.
>
> -Ryan
>
> On Nov 15, 2007, at 9:49 AM, tennille.spence at gsa.gov wrote:
>
>
> I recently upgraded the firmware on our 7970 phones due to an issue with
> DST. Upon doing so, the directory menu changed with the addition of
> "intercom history". Rather than logically adding this feature (that
> we do
> not use) to the end of menu it took the place of the corporate directory
> and bumped it to the end to the dismay of our users. I thought the fix
> would be a simple change to an XML file but I can't even find the
> file. I
> contacted TAC and was told editing the XML is not supported. I am
> frustrated by these phone "improvements" that pop up each and every
> time I
> need to update firmware especially if the reason I am updating the
> firmware
> is driven by troubleshooting issue.
>
> Any suggestions on modifying the directory?
>
> Thanks,
>
> Tennille Spence
>
>
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