[cisco-voip] Hold/Retrieve Problem

[Matthew Saskin]

If the problem is happening with the agents running CAD and/or CTIOS, I 
would say the problem may be something with the CTI Gateway itself.

I'd start by looking at both the jtapi logs (jgw on the PG) and the CTI 
gateway logs (ctisvr on the CG)

-matt

Christian Hennrich wrote:
> Hi,
> 
>  
> 
> We are currently expecting problems with putting calls on hold and 
> retrieve them later on. The problem is, that the call cannot be 
> retrieved, the un-hold button is greyed out. This is only temporary. We 
> are running IPCC version 7, this happens with CAD and CTI OS. This is 
> happening with both, so that I’m thinking it could be a CTI problem. 
> Sometimes it is even not possible to set the caller on hold.
> 
>  
> 
> The phones are located in a branch office, that is connected via ASA and 
> PIX firewalls to the central data centre. The CM Cluster version 
> 4.0(latest release) is located with the IPCC 7 system in the central 
> data centre.
> 
>  
> 
> As mentioned before this is not a permanent error. Anyone seen this before?
> 
>  
> 
> Many thanks and all the best.
> 
>  
> 
> 
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