[cisco-voip] IPCC Ent 7.0 - Agent phone won't ring.

[Cliff McGlamry]

Brand new IPCC 7.0 install. Services are up and talking to each other. 

Agent can log into the CTIOS agent desktop just fine. If you call the agent's extension directly, you see the call on the CTIOS agent desktop when the phone starts ringing. So far so good. 

I created a simple script on ICM that takes the call, and puts it directly into the service queue the agent is assigned to. 

The monitor service on the script shows the call got there, but the phone never rings. Caller eventually gets a fast busy signal. 

If  conditional testing for expected wait time, etc is added the script the call follows the fail branch like the agent isn't logged in. 

I'm scratching my head here. I think this is likely something simple, but I cannot figure out what I'm missing. 

Any pointers appreciated.
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