[cisco-voip] CM/IPT monitoring tools

[Scott Voll]

The CIPTUG confernce is a great place to see some of this stuff in person.
meet all the vendors and see things side by side.

it's not to late to register.  www.ciptug.org

Scott


On 10/11/07, Ed Leatherman <ealeatherman at gmail.com> wrote:
>
> NetIQ has a product out there also for managing cisco voip, might be worth
> looking at and comparing too. We're planning on evaluating it probably this
> spring. We're in the same boat that you are with monitoring and management
> tools.
>
> I evaluated Prognosis a couple years ago but I wasn't thrilled with the
> interface and setup, also at the time it was a agent loaded on CCM which I
> didnt like. I understand with CM5 they have by necessity a separate agent
> off of call manager now. Pre-sales/support didn't really give me a warm and
> fuzzy feeling during our eval either, but that was just my experience and
> like I said it was a few years ago. Now that I have a better handle on what
> I want, maybe it would look better to me :) Last time they contacted me they
> were trying to use the VTech tragedy as a possible sales point, which REALLY
> turned me off big time.
>
> We're actually looking at NetQoS now from a performance monitoring
> perspective enterprise wide (data network, applications group, etc), looks
> like its very good a performance monitoring obviously, but not sure yet if
> it will alarm on IP phone registrations and the like yet. Still need to look
> at their VoIP potion of the product myself.
>
> We kinda got burned by Ciscoworks initially (before it was ops manager),
> we got it when we first implemented VoIP as part of the order, not knowing
> any better and not having any environment to test it out in. I've heard that
> its improved, but like Hesham said in his email  have never heard any rave
> reviews of it so evaluating it isn't a priority right now. Also Cisco
> doesn't seem to offer any software upgrade assurance with their maintenance
> packages for ciscoworks.. our net operations is running into this with their
> ciscoworks LMS, so i'm less inclined to buy the voice solution if i'm going
> to have to buy it all over again later to get new features and improvements
> to the product.
>
>  On 10/11/07, Gibson, Brian (Jersey City) <brian.gibson at stifel.com> wrote:
>
> >   Hi guys,
> >
> >
> >
> > Can you tell me what monitoring tools you use to keep an eye on your
> > CM/IPT system?  RTMT is fine for broad brush stuff but I am looking for
> > tools that are a bit more granular.
> >
> >
> >
> > I have tried the Cisco Operations Manager and find it to be somewhat
> > lacking.   As with most CiscoWorks tools it doesn't seem to have much in the
> > way of fine tuning capability.
> >
> >
> >
> > More specifically I am looking for tools that can give me specific
> > alerts on PRIs going down, MGCP gateways losing connection, specific phones
> > deregistering.  But I don't want tools that will give me 100 alerts an hour.
> >
> >
> >
> > I have tried to get use my SNMP poller(SolarWinds) to check these
> > statuses but I haven't had much luck in finding the right MIBs.
> >
> >
> >
> > Any suggestions would be greatly appreciated.
> >
> >
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>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
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>
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