[cisco-voip] IPCC with Remote Agents

[Jonathan Charles]

Yep

SRST and sending the call to a group of phones.

Customer said 'no' to the CME idea...



Jonatan

On 9/11/07, CarlosOrtiz at bayviewfinancial.com <
CarlosOrtiz at bayviewfinancial.com> wrote:
>
>
> Did you make a decision on your design?
>
> Carlos
>
>
>  *"Jonathan Charles" <jonvoip at gmail.com>*
> Sent by: cisco-voip-bounces at puck.nether.net
>
> 09/06/2007 12:07 PM
>   To
> "Cisco Voip Mailing list" <cisco-voip at puck.nether.net>  cc
>
>  Subject
> [cisco-voip] IPCC with Remote Agents
>
>
>
>
>
>
> I am doing a design for a customer with remote agents... The CCMs and
> IPCC are at a central site, and they have agents at remote sites
> (across this hemisphere, Mexico, US, Canada).
>
> I am concerned about the WAN (T1 between sites), and in the event of a
> WAN outage, I want some method to provide some functionality for the
> call center agents.
>
> The calls all come into the local site (not over the WAN), and I want
> to implement either hunt groups or B-ACD on the SRST gateway.
>
> If I keep the gateways H.323, I can just do a CME installation at the
> sites, and have them as an SRST reference on CCM (so, in the case of a
> WAN failure, the phones will fail to the CME and get the B-ACD and
> retain at least some call center functionality).
>
> That way, in the event of a WAN failure, the phones will register to
> CME, the agents will log into their phones (HLOG), and still get
> calls.
>
>
> So, here's the question:
>
> Is this the best way to do this?
>
> Would it be easier to use hunt groups with SRST?
>
>
>
>
> Jonathan
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>
>
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