[cisco-voip] CRS 3.5 add agents liscensing

[Mudassar.Khalid/NE/Lahore]

Hello all,
       I want to use CRS 3.5 for my IVR call handling. In my scenario , i have 4 inbound PRI s so that 120 calls at a time could be served. I order following 40 seat liscense for my agents at a given time to handle calls.
  What i need to know is : In my premium liscense, is there any need to order 200 IVR ports exclusively or they are included in the premium package? I want 200+ IVR ports with the expansion of my setup in future in my view.
My question is : if IVR ports are included in premium liescense 40 seats or I need to order them exclusively?
I ordered the following liscenses:
 
Product                      Description                                                                                               Quantity                

IPCC Express 40 seats 

IPCX-3YPRE-SEATS         IPCX 3.5 or later 3.Y Pre add more seats to existing IPCX                1 

IPCX-3YPRE-SEAT1         IPCX 3.5 or later 3.Y Pre Seat Qty 1 (agent or supervisor)                5  

IPCX-3YPRE-SEAT10       IPCX 3.5 or later 3.Y Pre Seat Qty 10 (agent or supervisor)              1  

IPCX-3YPRE-SEAT25       IPCX 3.5 or later 3.Y Pre Seat Qty 25 (agent or supervisor)              1  

 

Please let me know your experience as well if any body has handled a simmilar task like this.

 
Kind Regards,
Mudassar Khalid
Network support Engineer
O&M Lahore NEPL
Cell : (0092) 0322-4481004
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