[cisco-voip] Pre-loaded 5.1.2-3000 critical error

Thu Sep 20 09:39:43 EDT 2007

These are H3s, I had a similar issue with OS 2000.x.x when the H2s first
came out, the OS Cisco shipped didn't recognize the hardware.

I think the 5.1.2-3000-2 was so new they didn't have enough time to make
a DVD before they shipped the server!

From: Nick Kassel [mailto:Nick.Kassel at Charles-Stanley.co.uk] 
Sent: Thursday, September 20, 2007 3:48 AM
To: Ted Nugent; Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Pre-loaded 5.1.2-3000 critical error

We ordered preloaded MCS-7835-H2 servers preloaded with 5.1.1 and each
of the servers came with the media although we didn't need to use it and
the scripts started up and we were still able to import the DMA file as
we were upgrading from 4.1(3)

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ted Nugent
Sent: 20 September 2007 03:58
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Pre-loaded 5.1.2-3000 critical error

Preloaded servers should come with the media... at least all that I've
done have it in one of the 20 boxes that they put in there. 2 of the
most recent servers came with the WRONG media but they still came with
something...?? 

On 9/18/07, Jason Aarons (US) <jason.aarons at us.didata.com> wrote: 

The MCS-7825-H3 was pre-loaded with 5.1.2-3000, new install, no upgrade,
at boot it started the script, after 30 minutes it gave a "Critical
Error - serious internal error" and then dumped to a USB key fob.  Now
it states "Restart install to recover from failure", but since the
pre-loaded servers don't come with media, what am I supposed to do? 

How would a customer re-install a pre-loaded server when they don't come
with media?

I opened a TAC case hours ago with no response, left the SE voicemail,
etc.

Jason Aarons

Consultant

Dimension Data North America

E-mail :: jason.aarons at us.didata.com <mailto:jason.aarons at us.didata.com>

Mobile :: 904.338.3245 e-fax :: 904.339.9696 

http://www.dimensiondata.com <http://www.us.didata.com/>  

Plan.Build.Support & Manage

For urgent issues notify your Project Manager, for 24x7 support contact
the Dimension Data NOC at 800-974-6584.

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