[cisco-voip] Hunt-list/line group question

[Jonathan Charles]

By the way, CCM 4.2 has Log into Hunt Groups as a base feature (change
softkey template for OnHook to include HLog).

You can imbed multiple line groups into a hunt list, and set the
features for busy and no answer for each line group (to try next
member then next line group, etc.)

You can set the maximum hunt timer (to hunt through all lists, max is
300 seconds).

I would probably route the calls through a CTI RP, then go to the hunt
pilot so you can utilize the personal preferences on the CTI RP for
CFNC when busy or no answer.



Jonathan

On Thu, Apr 3, 2008 at 4:04 AM, Benny Giebens <BGI at helios-it.com> wrote:
>
>
>
>
> Hi all,
>
> At our company we use a lot Hunt-pilot-hunt list-line groups, where users
> can login to line groups via a soft we made using soap.
>
> We also have a redirection of some lines to a third party company after
> hours.
>
> Problem with line groups is that redirection on phone does not work for
> calls coming in from the hunt pilot.
>
> On the hunt pilot you can set forward options but you need to specify a
> timer and there is our problem.
>
> Sometimes no one is logged in on a hunt pilot (because we all use extension
> mobility), and then the forward should be immediately.
>
> Sometines people are logged in on 4 different line groups with an overflow
> of 20 seconds, so if we the forward to 1 minute, the people in the last line
> group don't receive the call…
>
>
>
> If we could put a phone into a line group, and if a call arrives on that
> phone it always (also if the calls comes in via a hunt pilot) forwards the
> call to an external nbr., we could make a "callcenter" line group and put
> this in every hunt-pilot…
>
>
>
> Has someone any idea on how we can configure something like this?
>
>
>
> PS. We have callmanager 4.2(3)sr2b
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