[cisco-voip] Email Message Receipts showing up in Unity?

[Daniel Rodriguez]

Not sure if this would apply the configuration though - this is a registry change and most likely requires a reboot of Windows.

-Daniel

From: James Buchanan [mailto:jbuchanan at ctiusa.com]
Sent: Thursday, April 03, 2008 4:58 PM
To: Micah Bennett; Daniel Rodriguez; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Email Message Receipts showing up in Unity?

You can right-click on the blue Unity icon in the lower right-hand corner, hit Stop Unity, wait for the red checkmark, then hit Start Unity.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Thursday, April 03, 2008 2:06 PM
To: Daniel Rodriguez; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Email Message Receipts showing up in Unity?

Daniel

Thanks.  I found it and changed.  I will restart the Unity server tonight and see if it works as advertised.  Thanks.

Is there just a service I can restart instead of bouncing the whole server?

Micah Bennett
Telecommunications Admin
Automated License Systems

________________________________
From: Daniel Rodriguez [mailto:drodriguez at fidelus.com]
Sent: Thursday, April 03, 2008 11:51 AM
To: Micah Bennett; cisco-voip at puck.nether.net
Subject: RE: Email Message Receipts showing up in Unity?

Tools Depot --> Advanced Settings --> Conversation - Exclude all receipts from voice mail stack
Or
Tools Depot --> Advanced Settings --> Conversation - Exclude return receipts from voice mail stack

Value of 0 (or not configured) enables this feature - Unity will play return/all receipts
Value of 1 disables this feature. This will disable it system wide.
- Daniel -
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Thursday, April 03, 2008 12:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Email Message Receipts showing up in Unity?


Hello All

We are using unified messaging so our exchange server is the message store.  Running Cisco Unity 4.2

Through some complaints from a user and some testing, I have realized that email message receipts such as a delivery receipt, read receipt, or undeliverable receipt are showing up in when you call into your voicemail.

I tested by generating an email to a bogus user.  In my email, I received the system generated email that my message could not be delivered to one or more recipients.

I called into my voicemail from my phone, and sure enough, the same system generated message was there as an audible message "A receipt - your message to one or more recipients sent today, at 11:18am could not be delivered."

As long as the user keeps the receipt messages in their INBOX, they are going to be on the voicemail when they call their phone.

Why is this happening?  Is there some way to make it stop?  The user that found it was just a little freaked out because they did not know what was causing it.

Micah Bennett

Telecommunications Admin

Automated License Systems






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