[cisco-voip] CCM 4.2(3) Error in QRT-Viewer: "QRT Folder does not exist !"

[Wes Sisk]

2 things come to mind:
CSCsf23490 no QRT files btwn dates gives inaccurate msg QRT folder does 
not exist

CSCsf27246 QRTReport filters based on file modified date are not created 
correctly
This one is a bit confusing.  A single QRT file may contain records for 
the last 5 days.  However QRT will only 'see' the reports for yesterday 
if yesterday was the last time a user submitted a QRT.

Regards,
Wes

Nicolás Menoni wrote:
> Hello,
>
> I configured QRT and can turn it on on the phone. But
> when I open the 
> QRT Viewer and click "Get Log" I get an error message:
>
>
> QRT Folder does not exist !
>
> Check if the CEF Service is Activated and Running.
>
>
> The folder C:\Program Files\Cisco\QRT exists and
> contains some XML-files.
>
> Any idea?
>
> thanks in advance!
>
> Nicolas.
>
>
>
>
>
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