[cisco-voip] IPCC Online Voice Monitoring Problem

[Ozan Oguz]

Hi everyone,

 

We are using IPCC and CCM integration for call-center support in our
network. When I want to listen call-center agents with Cisco Supervisor
Desktop software (which is called online voice monitoring), only 1 agent
is not available for listening, but others are ok. I am clicking the
listening button but there is no sound from agent. All other agents are
listenable. What could be the problem? 

 

Best Regards.

 

Ozan Oguz

(CCDA , CCIE Written , HP-AIS)

 


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