[cisco-voip] IPCC Online Voice Monitoring Problem

[Humayun Sami/MS IPCC/Dhaka]

Check the LAN card settings on the agent desktop and supervisory desktop
both should be same. Which LAN card are you using for both Supervisor
and Agent Desktop?

 

Check the VLAN ID and enable 802.1Q/ IP VLAN tagging for the cards. Also
verify the switch port configuration.

 

Thanks & Regards,
Humayun Sami

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Pollere
(US)
Sent: Tuesday, April 15, 2008 4:36 PM
To: Ozan Oguz; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Online Voice Monitoring Problem

 

Check that the agents PC is inline with their phone. Also  on that agent
phone check that Builtin Bridge is enabled and that Span to PC port is
enabled and Use g.722 codec is turned off. 

 

Joe

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ozan Oguz
Sent: Tuesday, April 15, 2008 3:09 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Online Voice Monitoring Problem

 

Hi everyone,

 

We are using IPCC and CCM integration for call-center support in our
network. When I want to listen call-center agents with Cisco Supervisor
Desktop software (which is called online voice monitoring), only 1 agent
is not available for listening, but others are ok. I am clicking the
listening button but there is no sound from agent. All other agents are
listenable. What could be the problem? 

 

Best Regards.

 

Ozan Oguz

(CCDA , CCIE Written , HP-AIS)

 

 

Disclaimer:

________________________________

Bu e-posta mesaji ve ekleri sadece gonderildigi kisi veya kuruma
ozeldir. Eger dogru kisiye ulasmadigini dusunuyorsaniz, bu mesajin
yonlendirilmesi, kopyalanmasi veya herhangi bir sekilde kullanilmasi
yasaktir.Mesaj iceriginde bulunan fikir ve yorumlar, INTELTEK'e degil
sadece gondericiye aittir. Bu mesaj bilinen tum viruslere karsi test
edilmistir.
  <http://www.iddaa.com/> 
This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you are not the intended recipient you are hereby notified
that any dissemination, copying or use of the information is prohibited.
The opinions expressed in this message belong to sender alone. There is
no implied endorsement by INTELTEK.This e-mail has been scanned for all
known computer viruses.

________________________________

________________________________

Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. 


Date : 15/4/2008                    Sender Name : Humayun Sami/MS IPCC/Dhaka

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080415/054ff1b7/attachment.html 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 686 bytes
Desc: image001.jpg
Url : https://puck.nether.net/pipermail/cisco-voip/attachments/20080415/054ff1b7/attachment.jpe