[cisco-voip] docuementation on IPCCE

[Joris Arts]

Hi Muneeb,

 

I presume when saying IPCCE, you mean IPCC Enterprise as opposed to IPCC
Express. The new names for these products are Unified Contact Center
Enterprise and Unified Contact Center Express.
Generic documention on IPCC Enterprise is available at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_
series_home.html

The IPCC scripting guide (callflow management) is available at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ip
cc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf

 

I hope this will help you.

 

Best regards,

 

 

 

Joris Arts

Speechworks Consultancy

Looiersgracht 78

1016VT Amsterdam

Phone:  +31 (0) 20 6151100

Mobile: +31 (0)  64 4752889

www.speechworks.nl

 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Muneeb khan
Sent: dinsdag 15 april 2008 12:51
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] docuementation on IPCCE

 

Dear All,

 

dows any one have documentation on IPCCE in terms of product description and
product flow chart which can describe the best call flow of using IPCCE?

 

i'll be highly pleased if someone help me out.

 

regards

Muhammad Muneeb Khan

 

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