[cisco-voip] Percentage of good calls went below the limit specified on Apr 16, 2008

[Rossella Mariotti-Jones]

Hello all, we have a small CUCM system with about 200 phones with an
average of 2 or 3 active calls at the time going through our gateway.
CAR is set up like this:
Daily QoS Parameters  
 When Good Calls lesser than*   20 %  
 When Poor Calls greater than*   30 %   

In the docs I see: "when good calls represent less than 20 percent of
all calls per day, an alert gets sent. The default for poor calls
specifies greater than 30 percent, meaning that when poor calls
represent more than 30 percent of all calls per day, an alert gets
sent."
(http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/serv
ice/serv504/car/carrport.pdf) so, the way I'm interpreting this, it's
saying that 80% of our calls are bad. How is it determining this? we
know the calls are fine and nobody has been complaining.
TIA

***
Rossella Mariotti-Jones
rossella at chemeketa.edu

-----Original Message-----
From: sysmon at chemeketa.edu [mailto:sysmon at chemeketa.edu] 
Sent: Thursday, April 17, 2008 1:00 AM
To: Jeff Moore; Rossella Mariotti-Jones; Marty Barth; Patty Mangers
Subject: Percentage of good calls went below the limit specified on Apr
16, 2008

The Percentage of Good Calls went below the specified limit.