[cisco-voip] MWIs even though no new mail

[Pat Hayes]

For the original poster's problem, you should narrow the problem to 
Unity or Callmanager. Load up the user in question in SA Web and go to 
their messages tab, does that show the 'correct' status there? If it 
does, the problem is in Callmanager (either Unity can't dial that user's 
MWI to change it, or something/someone else is toggling the MWI). If 
Unity has the incorrect status, it's probably not getting message 
updates from your Exchange server.

For the AvWm errors, that definitely sounds like your exchange server is 
ticked off (or, at least, the network between the two). MWI is 
definitely going to be troublesome in this environment, as Unity will 
attempt to resync all users each time it detects exchange is back on 
line. If that happens every 15 seconds, there's no way that's going to 
finish, so Unity will never have time to update everyone's MWI.

-------- Original Message  --------
From: "Andrew Short" <Andrew.Short at cdw.com>
To: "Christopher M. Bomba" <cbomba at s4nets.com>, cisco-voip at puck.nether.net
Subject: Re:[cisco-voip] MWIs even though no new mail
Date: 4/21/2008 1:59 PM

> Me too.  Non-failover, 96 ports, Unity 5.0.1, Exchange UM.
> 
> Are you seeing AvWM errors about mailstores going offline, then they
> come right back after 15-30 seconds?   Any solution that we find to this
> will be a great big fat golden egg.
> 
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Christopher M.
> Bomba
> Sent: Monday, April 21, 2008 1:37 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] MWIs even though no new mail
> 
> I have a client that has problems with some phones getting the MWI light
> even though they don't have any new voice mail.  Unity is 5.0.1 with
> failover and 144 ports.  Not sure why this is happening.  It doesn't
> happen
> to all users.
> 
> Chris
> 
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