[cisco-voip] Soft Keys just go away

[Kevin Dunn]

The soft keys are there (XFER the most used one) it just doesn't do anything
when she selects it...

It isn't always when multiple calls are coming in her phone either.  At
first I thought it was just user miseducation, she was trying to XFER a call
she hadn't answered yet, but there was a paramter on her phone we checked
(Activate New Line??) anyway we checked that DISABLED and that wasn't the
issue.

Like I said, sometimes it happens when just one call is coming in.

I will try the ?+line trick, and Application Event Log on the SUB and PUB
and see if teh MTP is in error.  I checked and the MTP is enabled on both
servers, and with our call volume, I doubt we are overusing it...BUT I will
check regardless.

Thanks so much for the point...it is appreciated Ryan (Wes, et al)

Kevin

On Tue, Apr 29, 2008 at 5:07 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

>  Application event log of one of the servers.  The reason he asked is that
> if an MTP needs to be allocated for a call but none is available in some
> cases the call will connect but you will lose supplementary services (hold,
> transfer, etc).  In that case though the softkeys will be present, they just
> won't do anything.  For this issue are there any softkeys present at all or
> are none shown?  If it shows Redial, NewCall, and CfwdAll (or some subset)
> then it's probably just that the phone is showing the softkeys for a
> different line appearance than the active call is on.  Try having the
> receptionist hit the ? button and then the line she is talking on to see if
> this brings the softkeys back.  There are a few parameters on the Device
> page that control the phone's behavior when multiple calls are ringing in or
> active.  I don't have access to a server to check right now or I'd list them
> :/
>
> -Ryan
>
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Kevin Dunn
> *Sent:* Tuesday, April 29, 2008 5:12 PM
> *To:* Cisco Voice
> *Subject:* Re: [cisco-voip] Soft Keys just go away
>
>   Last time I posted this Wes had asked if I was getting any alarms for
> MTP, MRG, MRGL exhausted.
>
> the short answer is no, but then to make sure, where would I SEE those
> alerts?
>
> Kevin
>
>
> On 4/29/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
> >
> > Recently we had an issue with our incoming calls, not every call but 3-4
> > times a day the receptionist at multiple locations (H323 and MGCP gateways)
> > would lose Softkeys (HOLD, PARK, TRANSFER) on both digital and analog
> > incoming calls.  It seems to happen to everyone occasionally, but since
> > receptionists take the majority of incoming non DID calls, they see it more
> > often (6-8 times a day now).  We are running Call Manager 4.1.3.25626
> > (4.1(3)sr6a) and were running sr3 before that.
> >
> > I have a TAC case open, and I see similar issues, but nothing really
> > matching this activity exactly.  I know sr7 was just released, but none of
> > those bug fixes seem to match this either...
> >
> > anyone seen this symptom or anything like it before??
> >
> > Thanks
> >
> > Kevin
> >
> > PS I have GWGK and TUC left then I am finished certification.... yeah
> > me.
> >
>
>
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