[cisco-voip] Forwarding To extension in Unity

[Lelio Fulgenzi]

In Unity you would have to create a special call handler first that would forward to that extension and then reference that call handler in the call processing tree. It was a pain, but was useful if you had to change the extension of the target. You would only have to make the change once. 

In Unity Connection 7, there is a "one-key dialing" feature that allows you to transfer to any extension (or off net DN) at a key press. Sounds good in theory, but what if you have a bunch of these interspersed across your dialing tree and have to change the extension. I doubt Unity Connection has a report that lists all the one-key dialing target. And if it does, it still means some work. 

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html#wpmkr1056201 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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----- Original Message ----- 
From: "Matthew J. Hughes" <mattjhughes at gmail.com> 
To: "cisco-voip at puck-nether.net" <cisco-voip at puck.nether.net> 
Sent: Tuesday, December 2, 2008 4:32:31 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] Forwarding To extension in Unity 

Is it possible to forward to a phone number that is not associated with a voicemail box in Unity or Unity Connection? I have not been able to find a way to do this in Unity Connection 2, maybe Unity Connection 7? This would seem like a standard Phone Tree feature. Thanks for the help in advance. 

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