[cisco-voip] Music On Hold Problem

[James Buchanan]

Go under System, Regions. Go into the Default region (I'm assuming it's the only one you have). Select g711 as the codec and I'll bet it works.

----- Original Message -----
From: Timothy Smith <timotsmith at gmail.com>
To: James Buchanan
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Sent: Sat Dec 06 13:34:02 2008
Subject: Re: Music On Hold Problem

Hi James,

Thanks for your kind assistance! It was surely the Codec, I went to
"Supported MOH Codecs" and selected both 711 and g729 and it worked.

But it has only worked for internal calls. When I call the PSTN, the
person (the mobile phone am calling or if a mobile phone calls me)
there's now total silence. Not even the tone on hold. What could be
the problem? I'm using a cisco 2821 router as an H323 gateway.
Attached screen shot.

When I check "Media Termination Point Required" and Save, the
Transfer/conference buttons don't work.  Could there also be a problem
with my Media Termination Point?

Thanks,
Wilson

On Sat, Dec 6, 2008 at 9:06 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
> Do you have G711 explicitly defined as the codec in your region?
>
> -----Original Message-----
> From: Timothy Smith [mailto:timotsmith at gmail.com]
> Sent: Saturday, December 06, 2008 12:04 PM
> To: James Buchanan
> Cc: cisco-voip at puck.nether.net
> Subject: Fwd: Music On Hold Problem
>
> Hi James,
>
> Thanks for the quick reply.
>
> - The device pool for my moh server is default.
> - I have an MRG and MRG list configured.
> - yes..I have applied it to the device pool.
>
> Thanks for your assistance. I'll appreciate any more pointers
>
> Attached some screenshots.
>
>
> ---------- Forwarded message ----------
> From: Timothy Smith <timotsmith at gmail.com>
> Date: Sat, Dec 6, 2008 at 8:32 PM
> Subject: Music On Hold Problem
> To: cisco-voip at puck.nether.net
>
>
> Hi,
>
> I have a IPT setup comprising of a cisco call manager 5.1 and using a
> cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
> Everything works well save for Music on hold! I have Tone on hold
> instead both internal and external calls. Could someone please point me
> any directions or  some tutorial/guides that can help me overcome this
> problem?
>
> I have tried whatever I can but no success.  Attached are some of the
> screen shots on what I think is important for MOH to work.
>
> Thanks!
> TS
>