[cisco-voip] Music On Hold Problem

Mon Dec 8 09:24:26 EST 2008

Hi James,

I've made the adjustments, no smile yet. the voice class codec section
now looks like below.

--------------
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8
!
voice class codec 200
 codec preference 1 g711ulaw
 codec preference 2 g711alaw
!
voice class codec 1100
 codec preference 1 g711ulaw
---------------

But besides, am not using the voice class. I had to remove it for the
'codec g711ulaw' command to work. I also tried using it by making my
dial-peer look like below, no success yet.

---
dial-peer voice 1100 voip
 destination-pattern 11..
 voice-class codec 1100
 session target ipv4:192.168.1.101
 no vad
--

Appreciate.
TS

On Mon, Dec 8, 2008 at 5:08 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
> I noticed your voice class codec indicated g711alaw. Is it that or g711ulaw you're running?
>
> ----- Original Message -----
> From: Timothy Smith <timotsmith at gmail.com>
> To: Estes, Timothy <TimothyEstes at spherion.com>
> Cc: James Buchanan; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> Sent: Mon Dec 08 09:03:55 2008
> Subject: Re: Music On Hold Problem
>
> Hi Timothy,
>
> That line is already there but it still doesn't work. see attached.
>
> Thanks, I appeciate your help.
>
> Regards,
> TS
>
> On Sun, Dec 7, 2008 at 2:41 AM, Estes, Timothy
> <TimothyEstes at spherion.com> wrote:
>> Try adding the following command is on your Voice Gateway global config.
>>
>> ccm-manager music-on-hold
>>
>>
>>
>>
>> Timothy Estes
>> ACS
>> Ft. Lauderdale FL
>> timothyestes at spherion.com
>>
>>
>> ________________________________________
>> From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] On Behalf Of James Buchanan [jbuchanan at ctiusa.com]
>> Sent: Saturday, December 06, 2008 3:46 PM
>> To: Timothy Smith
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Music On Hold Problem
>>
>> You need an inbound dial-peer something like this at least:
>>
>> dial-peer voice 1 voio
>>   incoming called-number .
>>   codec g711ulaw
>>   no vad
>>
>> ________________________________
>>
>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>> Sent: Sat 12/6/2008 2:00 PM
>> To: James Buchanan
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: Music On Hold Problem
>>
>>
>>
>> Hi James,
>>
>> I've been trying to correct the codec associated with the voip dial
>> peer but no success yet. Attached is my configuration (confidential
>> information changed but syntax is correct). Could you please point for
>> me where I may have gone wrong or omitted?
>>
>> Thanks
>>
>> On Sat, Dec 6, 2008 at 10:03 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
>>> Yes.
>>>
>>> This being an H323 gateway, what codec is associated to your voip dial
>>> peers?
>>>
>>> -----Original Message-----
>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>> Sent: Saturday, December 06, 2008 1:02 PM
>>> To: James Buchanan
>>> Cc: cisco-voip at puck.nether.net
>>> Subject: Re: Music On Hold Problem
>>>
>>> Dear James,
>>>
>>> I have done that but so success yet. I tried tried with all codecs, 711,
>>> 722 and wideband work internally but none works externally (as in no
>>> music on hold if calling an external number).
>>>
>>> Any other pointers?
>>>
>>> Thanks,
>>> Wilson
>>>
>>> On Sat, Dec 6, 2008 at 9:39 PM, James Buchanan <jbuchanan at ctiusa.com>
>>> wrote:
>>>> Go under System, Regions. Go into the Default region (I'm assuming
>>> it's the only one you have). Select g711 as the codec and I'll bet it
>>> works.
>>>>
>>>> ----- Original Message -----
>>>> From: Timothy Smith <timotsmith at gmail.com>
>>>> To: James Buchanan
>>>> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>>>> Sent: Sat Dec 06 13:34:02 2008
>>>> Subject: Re: Music On Hold Problem
>>>>
>>>> Hi James,
>>>>
>>>> Thanks for your kind assistance! It was surely the Codec, I went to
>>>> "Supported MOH Codecs" and selected both 711 and g729 and it worked.
>>>>
>>>> But it has only worked for internal calls. When I call the PSTN, the
>>>> person (the mobile phone am calling or if a mobile phone calls me)
>>>> there's now total silence. Not even the tone on hold. What could be
>>>> the problem? I'm using a cisco 2821 router as an H323 gateway.
>>>> Attached screen shot.
>>>>
>>>> When I check "Media Termination Point Required" and Save, the
>>>> Transfer/conference buttons don't work.  Could there also be a problem
>>>
>>>> with my Media Termination Point?
>>>>
>>>> Thanks,
>>>> Wilson
>>>>
>>>> On Sat, Dec 6, 2008 at 9:06 PM, James Buchanan <jbuchanan at ctiusa.com>
>>> wrote:
>>>>> Do you have G711 explicitly defined as the codec in your region?
>>>>>
>>>>> -----Original Message-----
>>>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>>>> Sent: Saturday, December 06, 2008 12:04 PM
>>>>> To: James Buchanan
>>>>> Cc: cisco-voip at puck.nether.net
>>>>> Subject: Fwd: Music On Hold Problem
>>>>>
>>>>> Hi James,
>>>>>
>>>>> Thanks for the quick reply.
>>>>>
>>>>> - The device pool for my moh server is default.
>>>>> - I have an MRG and MRG list configured.
>>>>> - yes..I have applied it to the device pool.
>>>>>
>>>>> Thanks for your assistance. I'll appreciate any more pointers
>>>>>
>>>>> Attached some screenshots.
>>>>>
>>>>>
>>>>> ---------- Forwarded message ----------
>>>>> From: Timothy Smith <timotsmith at gmail.com>
>>>>> Date: Sat, Dec 6, 2008 at 8:32 PM
>>>>> Subject: Music On Hold Problem
>>>>> To: cisco-voip at puck.nether.net
>>>>>
>>>>>
>>>>> Hi,
>>>>>
>>>>> I have a IPT setup comprising of a cisco call manager 5.1 and using a
>>>
>>>>> cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
>>>>> Everything works well save for Music on hold! I have Tone on hold
>>>>> instead both internal and external calls. Could someone please point
>>>>> me any directions or  some tutorial/guides that can help me overcome
>>>>> this problem?
>>>>>
>>>>> I have tried whatever I can but no success.  Attached are some of the
>>>
>>>>> screen shots on what I think is important for MOH to work.
>>>>>
>>>>> Thanks!
>>>>> TS
>>>>>
>>>>
>>>
>>
>>
>> _______________________________________________
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>>
>