[cisco-voip] Music On Hold Problem

[Timothy Smith]

Hi Bill,

Thanks for the clarification. Since I only have one UCM, I guess I
have to upload once. I'm still puzzled as to what the exact problem
could be. Even some phones on the LAN are not producing the MOH and
some are, but that has lower priority than the PSTN Calls. Unless they
are all caused by the same problem that I have to look into. My main
problem is that some pstn callers hang up thinking they've been cut
off yet they are being transferred.

Thanks for your assistance.

Kind Regards,
Wilson

On Mon, Dec 8, 2008 at 7:28 PM, Bill Talley <billt at aos5.com> wrote:
> Unified Communications Manager.
>
> Ok. Starting with call manager 5.x and higher, you have to manually upload
> music sources to every server in your cluster.  Otherwise, phones registered
> to a server that didn't have the file on it wouldn't hear the MoH.
>
> -----Original Message-----
> From: Timothy Smith [mailto:timotsmith at gmail.com]
> Sent: Monday, December 08, 2008 10:26 AM
> To: Bill Talley
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Music On Hold Problem
>
> Hi Talley,
>
> What are UCM servers? I only have one callmanager 5.1 using a cisco
> 2821 router as an h323 gateway to the PSTN. I'm uploading the music files
> using the CCM interface (Media resources -> music on hold audio source).
>
> Thanks,
> TS
>
> On Mon, Dec 8, 2008 at 7:16 PM, Bill Talley <billt at aos5.com> wrote:
>> I apologize if this was already asked.  How many UCM servers do you have?
>>
>> If more than one, have you uploaded the moh source file to every server in
> the cluster?  I think you also need to restart tftp service on each server
> after uploading the files.
>>
>> --------
>> Sent from a mobile device with very tiny keys.  Please excuse my typos.
>>
>> -----Original Message-----
>> From: Timothy Smith <timotsmith at gmail.com>
>> Sent: Monday, December 08, 2008 10:00 AM
>> To: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>> Subject: [cisco-voip] Music On Hold Problem
>>
>> Hi,
>>
>> I have a IPT setup comprising of a cisco call manager 5.1 and using a
>> cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
>> Everything works well save for Music on hold! I have Tone on hold
>> instead both internal and external calls. Could someone please point
>> me any directions or  some tutorial/guides that can help me overcome
>> this problem?
>>
>> I have tried whatever I can but no success.  Attached are some of the
>> screen shots on what I think is important for MOH to work.
>>
>> Thanks!
>> TS
>>
>>
>>
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