[cisco-voip] CUCM 7.X Aconsole and Park
Brian Shaw
briansh at aos5.com
Wed Dec 10 13:49:46 EST 2008
I removed the ACDeviceAuthenticationUser and restarted the AC service. Same issue - no parked call status. Everything else seems to work fine.
Brian Shaw
Alexander Open Systems
Systems Consultant
636 W. Republic Rd.
Unit F-100
Springfield, MO 65807
Phone: 417-888-AOS5 (2675)
Fax: 417-888-0994
Toll Free: 800-473-1110 (24x7 number)
Email: BrianSh at aos5.com<mailto:BrianSh at aos5.com>
http://www.aos5.com
________________________________
From: Chris Ward [mailto:chrward at cisco.com]
Sent: Wednesday, December 10, 2008 12:44 PM
To: Brian Shaw; Bill Talley
Cc: 'cisco-voip at puck-nether.net'
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park
Brian,
My intent was for there to not be a ACDeviceAuthenticationUser user. Simply delete it then restart AC Server, and try the client again. Don't recreate the user.
Chris Ward
Cisco Systems Inc.
Customer Support Engineer
Unified Communication Infrastructure
Boxborough, MA
9:00am - 6:00pm Eastern
978-936-0217
chrward at cisco.com
________________________________
From: Brian Shaw <briansh at aos5.com>
Date: Wed, 10 Dec 2008 12:39:27 -0600
To: Chris Ward <chrward at cisco.com>, Bill Talley <billt at aos5.com>
Cc: "'cisco-voip at puck-nether.net'<cisco-voip at puck-nether.net>" <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] CUCM 7.X Aconsole and Park
I removed the ACDeviceAuthenticationUser, then recreated it. I then associated ONLY the phone of the attendant. I restarted the AC service and still experience the same issue.
Brian Shaw
Alexander Open Systems
Systems Consultant
636 W. Republic Rd.
Unit F-100
Springfield, MO 65807
Phone: 417-888-AOS5 (2675)
Fax: 417-888-0994
Toll Free: 800-473-1110 (24x7 number)
Email: BrianSh at aos5.com
http://www.aos5.com
________________________________
From: Chris Ward [mailto:chrward at cisco.com]
Sent: Wednesday, December 10, 2008 12:32 PM
To: Brian Shaw; Bill Talley
Cc: 'cisco-voip at puck-nether.net<cisco-voip at puck-nether.net>'
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park
Brian,
Here is an excerpt that Ryan pointed me to earlier:
"If you want to enable device security for the Cisco Unified Communications Manager Attendant Console, for example, you want to use a subset of phones instead of all phones that the super provider feature supports, you must configure an application user, ACDeviceAuthenticationUser, as well as associate the attendant phones with this application user."
You may want to try deleting/renaming ACDeviceAuthenticationUser and restarting the AC Server and see if you have any success. This user is optional.
Bill,
My AC Client version is also 7.1(1_a).
Chris Ward
________________________________
From: Brian Shaw <briansh at aos5.com>
Date: Wed, 10 Dec 2008 12:17:32 -0600
To: Bill Talley <billt at aos5.com>, Chris Ward <chrward at cisco.com>
Cc: "'cisco-voip at puck-nether.net<cisco-voip at puck-nether.net>' <cisco-voip at puck-nether.net> " <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] CUCM 7.X Aconsole and Park
I just verified, the Attendant Console version (from the CUCM 7.0 download site) is 7.1(1_a). And I'm running CUCM version 7.0.1.11000-2.
I have confirmed the following:
"ac" user has:
Standard CTI Allow Call Park Monitoring
Standard CTI Allow Control of All Devices
Standard CTI Enabled
No Devices Associated
"ACDeviceAuthenticationUser" user has:
No Groups Associated
ALL Phones listed in "Controlled Devices"
Brian
________________________________
From: Bill Talley
Sent: Wednesday, December 10, 2008 12:10 PM
To: Chris Ward; Brian Shaw
Cc: 'cisco-voip at puck-nether.net<cisco-voip at puck-nether.net> <cisco-voip at puck-nether.net> '
Subject: RE: [cisco-voip] CUCM 7.X Aconsole and Park
In my case, standard call park at this point.
I was able to verify with TAC on a separate issue that the system was configured correctly for CUAC.
Just out of curiosity, what version does your attendant console show?
Just last week I downloaded the installer from the link you referenced and installed it on a clean pc that's never had the software installed.
Thanks for your guidance.
Bill
--------
Sent from a mobile device with very tiny keys. Please excuse my typos.
________________________________
From: Chris Ward <chrward at cisco.com>
Sent: Wednesday, December 10, 2008 11:41 AM
To: Brian Shaw <briansh at aos5.com>
Cc: 'cisco-voip at puck-nether.net<cisco-voip at puck-nether.net> <cisco-voip at puck-nether.net> ' <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park
Hello All,
I just tried to recreate the issue here but was unable to. Is your customer using regular call park or directed call-park?
I tried the following and in each case, the call appeared in the parked calls window every time:
1. Drag the call to the call park window
2. Park the call from the phone's softkey
3. Right click the call and select park
My system is 7.0.1.11000-2. I was trying to think of ways that this may have occurred. One thing that came to mind is that if you didn't give the "ac" application user the "Call Park Monitoring" group. However, when I tried this, call control in AC would not even come up. Never-the-less, can you verify you have the "ac" user configured properly?
Also, please make sure that the AC client you are using was intended for use with CUCM 7.0 and not a relic of a previous version from an upgrade. The following link contains the proper version:
http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=AC+Plug-in&mdfid=281941895&sftType=Unified+Communications+Manager%2FCallManager+Utilities&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+7.0&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y
Let me know what you find.
Chris Ward
Cisco Systems Inc.
Customer Support Engineer
Unified Communication Infrastructure
Boxborough, MA
9:00am - 6:00pm Eastern
978-936-0217
chrward at cisco.com
________________________________
From: Brian Shaw <briansh at aos5.com>
Date: Wed, 10 Dec 2008 10:25:51 -0600
To: Brian Shaw <briansh at aos5.com>
Cc: "'cisco-voip at puck-nether.net<cisco-voip at puck-nether.net> <cisco-voip at puck-nether.net> ' <cisco-voip at puck-nether.net> " <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park
In the two cases that I've seen, we are NOT using AC Pilot Points. The call is coming directly into the DN of the AC user. Call Control is fine. The user can park the call, and successfully retrieve the parked call. But the parked call does not display in the "parked calls" window in AC.
One of the installations is an upgrade from 4.X, with a clean install of UCM 7.0(1) and the DMA tool. The other install was an upgrade from 6.1(2). Same behavior in both cases.
Brian
________________________________
From: Nick Griffin [mailto:nick.jon.griffin at gmail.com]
Sent: Wednesday, December 10, 2008 10:10 AM
To: Chris Ward; Brian Shaw
Cc: Bill Talley; cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park
Adding another engineer on to this thread, Brian please let him know what you have done to reproduce the error.
On Wed, Dec 10, 2008 at 10:03 AM, Chris Ward <chrward at cisco.com> wrote:
Nick,
What are the exact steps that you use to reproduce this?
Chris Ward
________________________________
From: Nick Griffin <nick.jon.griffin at gmail.com <http://nick.jon.griffin@gmail.com> >
Date: Wed, 10 Dec 2008 10:00:16 -0600
To: Bill Talley <billt at aos5.com <http://billt@aos5.com> >
Cc: "cisco-voip at puck-nether.net <http://cisco-voip@puck-nether.net> " <cisco-voip at puck.nether.net <http://cisco-voip@puck.nether.net> >
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park
It seems to be a reproducible issue, our previous tac engineers seemed reluctant to test it in a lab.
On Wed, Dec 10, 2008 at 9:48 AM, Bill Talley <billt at aos5.com <http://billt@aos5.com> > wrote:
Same here. We had multiple, non-overlapping park ranges on a new, clean install of 7.0.1-11000. Just to be safe I deleted them both, and added a single park range back.
In our case also, call park monitoring is the only feature that doesn't work with attendant console on our UCM cluster.
Our case id is 610259615.
--------
Sent from a mobile device with very tiny keys. Please excuse my typos.
________________________________
From: Nick Griffin <nick.jon.griffin at gmail.com <http://nick.jon.griffin@gmail.com> >
Sent: Wednesday, December 10, 2008 9:23 AM
To: Ryan Ratliff <rratliff at cisco.com <http://rratliff@cisco.com> >
Cc: cisco-voip at puck-nether.net <http://cisco-voip@puck-nether.net> <cisco-voip at puck.nether.net <http://cisco-voip@puck.nether.net> >
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park
They don't overlap, we have 3 different engineers that have seen this issue with, specifically 7.X, new installs and upgrades. Right now we have case open, 610161935.
On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff <rratliff at cisco.com <http://rratliff@cisco.com> > wrote:
Make sure your call park DN ranges do not overlap across CUCM servers. This has always broken call park monitoring, especially with AC.
-Ryan
On Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:
Has anyone ran into call park visibility issues with attendant console on CUCM 7.0.1? We have seen this on 2 new installs now. Attendant can park the call with AConsole, however, has no visibility into the parked calls. Any thoughts appreciated.
Thanks,
Nick Griffin
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Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists.
CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected.
Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists.
CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected.
Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists.
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