[cisco-voip] Message button doesnt work in Unity 5.x

[Sinan Bayraktar]

Hi,
Finally we have found release notes and it is a basic run sql issue.Thanks
to  Ryan and  thanks for all other replies.



On Wed, Dec 17, 2008 at 4:36 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> It's caused by the changes to the way phone services work with 7.x.  The
> directories and messages become services based (enterprise paramters are no
> longer used).  The release notes gives a decent explanation of how the new
> features work.  Long story short the messages button now relies on a phone
> service called Voicemail.   If this service isn't present for some reason
> you get this error.
> Downgrading the phone load just forces the phone back to the old method and
> shouldn't be a permanent workaround.
>
> -Ryan
>
> On Dec 17, 2008, at 9:30 AM, Erick Bergquist wrote:
>
> We ran into this with the phoneload that came in 7.x in lab
> environment. Downgrading the phone firmware fixed this for us. I
> forgot what phoneload the system had on it when we had the problem.
>
> On Wed, Dec 17, 2008 at 7:48 AM, Mehmet Turunc <m.turunc at gmail.com> wrote:
>
> Sorry Ryan,
>
> I mismatched the production CMs and test CMs. Definetely using CUCM 7.0
> with
> Unity 5.x
>
> After reading the release notes and trying your solution, I will be back
> with the results.
>
> Thanks and regards,
>
> --
> Mehmet Turunc
>
>
> On Wed, Dec 17, 2008 at 3:30 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>
> Sure you aren't using CUCM 7.x?  I've only seen this with that version.
>  It usually means the voicemail service has been deleted or doesn't exist.
> You can find the SQL query to replace it in the 7.x release notes.
>
> -Ryan
>
> On Dec 17, 2008, at 3:00 AM, Mehmet Turunc wrote:
> Hi all,
>
> My problem is when I press "Messages" button on my 7942 phone, it returns
> "No Services Configured" error. We are using CUCM 6.1.2 and Unity 5.x. All
> other functions are working properly as far as I know.
>
> I have configured Unity and CUCM by using configuration manual. It seems
> that there must be trick point in order to make it work.
>
> Anybody has any ideas?
>
> Any help will be highly appreciated
>
> --
> Mehmet Turunc
>
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