[cisco-voip] Can't see Presence status with CUPS7

[Brian]

No firewalls between the PC's and CUPS.  Windows firewall is turned off.
Same subnet even.

I see port 50007 as the most recent listen port and the status is green.


On Tue, Dec 30, 2008 at 10:37 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Any firewalls between your PC and the CUPS server?
> You should see SIP messages from CUPS to your client indicating the status
> of each contact.
> In the CUPS Server Health for Presence you will see the
> Presence.MostRecentListenPort.  This is what the server should be using to
> send you the SIP Notify messages with presence info.
>
> -Ryan
>
> On Dec 30, 2008, at 11:30 AM, Brian wrote:
>
> Yes, the Presence Viewer shows the status as Available and green for each
> of the clients that are currently active.
>
> Thanks,
> Brian
>
>
> On Tue, Dec 30, 2008 at 10:27 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> On the CUPS server does the presence viewer show the correct status?
>> -Ryan
>>
>> On Dec 30, 2008, at 11:22 AM, Brian wrote:
>>
>> I'm trying to build a CUPS7 server with CUCM7 and CUPC7.  At this point,
>> everything is working except I cannot see the status of my contacts.  I can
>> see my own local status on each client and it is set to Available.  Under
>> Show Server Health, everything is Green.  On the CUPS System Dashboard and
>> Troubleshooter, everything is also green and happy.  If I search for a
>> contact, I can right click on the user and send IM back and forth without
>> problem even though their status says Offline.
>>
>> Has anyone run into this before and can give me some pointers?  I've gone
>> through the CUPS troubleshooting guide and everything seems correct.  I've
>> checked all the CSS's and they are all set.  I have primary extension
>> populated for each user and they are associated to the DN's.  From RTMT on
>> the CUPS server, the only error I see is that the Cisco AMC Service is
>> seemingly down.  Serviceability says it is up so I'm not sure if I need to
>> be concerned with that or not.  I'm about ready to just rebuild the server
>> from scratch, but am hoping someone else has seen this before.
>>
>> TIA,
>> Brian
>> _______________________________________________
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>>
>>
>
>
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