[cisco-voip] Can't see Presence status with CUPS7

[Ryan Ratliff]

Is the CUCM server also set up for ldap?   If the presence viewer  
shows the presence correctly then it seems like your client just  
isn't being updated.

Can you take a packet capture from your PC of the CUPC client  
launching?  Go off-hook on one of your contacts' phones to force the  
status change.

-Ryan

On Dec 30, 2008, at 2:12 PM, Brian wrote:

Would LDAP have anything to do with this scenario?  I can login with  
my AD credentials and search for all users in AD so that part seems  
to be working.  I can see full presence status of users as long as  
they are not added as a contact.  As soon as I add them as a contact,  
their presence status goes Offline.  If I delete them as a contact, I  
can see full presence status again.

Brian


On Tue, Dec 30, 2008 at 12:00 PM, Brian <bms314 at gmail.com> wrote:
I have the subscribe CSS defined for each phone as well as in the End  
User profiles.

Phone control works great from CUPC.  In fact, everything seems to  
work great except Presence status.

I do have CUCM configured to the IP address of CUPS.

Get this...if I search for a user on the bottom tab, I can right  
click on the user and send an IM even though their status says  
offline.  If I delete that same user from my contact list, I then see  
the user as Available in the Instant Message window and I can see  
full presence status like I would expect.  As soon as I add that user  
as a contact, it says the user has gone offline and the presence  
status turns grey.


-Brian



On Tue, Dec 30, 2008 at 11:42 AM, Bill Talley <billt at aos5.com> wrote:
Does susbscribe calling search apply in this case, or is that only  
required for blf on the phones? Do you have subscribe css defined or  
is it set to None?

Does phone control work from cupc?


Sent from a mobile device with very tiny touchsceen input keys.  
Please excuse my typos.



From: Brian <bms314 at gmail.com>
Sent: Tuesday, December 30, 2008 11:33 AM
To: Bill Talley <billt at aos5.com>
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Can't see Presence status with CUPS7

Yes, all users are associated to the DN's at the bottom of the DN page.

I have rebooted the CUPS server entirely several times, no change.

I also checked to make sure that I don't have two NIC connections  
(turned off wireless) without any change.

Brian


On Tue, Dec 30, 2008 at 10:43 AM, Bill Talley <billt at aos5.com> wrote:
Do you have the users associated to their DN at the bottom of the  
directory number page?

Also, have you restarted the cups and sip services on CUPS after  
creating the integration between cupc and cucm? That usually resolves  
the issue for me.

Sent from a mobile device with very tiny touchsceen input keys.  
Please excuse my typos.

From: Brian <bms314 at gmail.com>
Sent: Tuesday, December 30, 2008 10:23 AM
To: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Can't see Presence status with CUPS7

I'm trying to build a CUPS7 server with CUCM7 and CUPC7.  At this  
point, everything is working except I cannot see the status of my  
contacts.  I can see my own local status on each client and it is set  
to Available.  Under Show Server Health, everything is Green.  On the  
CUPS System Dashboard and Troubleshooter, everything is also green  
and happy.  If I search for a contact, I can right click on the user  
and send IM back and forth without problem even though their status  
says Offline.

Has anyone run into this before and can give me some pointers?  I've  
gone through the CUPS troubleshooting guide and everything seems  
correct.  I've checked all the CSS's and they are all set.  I have  
primary extension populated for each user and they are associated to  
the DN's.  From RTMT on the CUPS server, the only error I see is that  
the Cisco AMC Service is seemingly down.  Serviceability says it is  
up so I'm not sure if I need to be concerned with that or not.  I'm  
about ready to just rebuild the server from scratch, but am hoping  
someone else has seen this before.

TIA,
Brian
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