[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Ryan Ratliff]

Note that SR6a is based off of ES126 so the feature may appear as  
eHook until you get the fix for the bug I mentioned previously.

-Ryan

On Feb 13, 2008, at 12:30 PM, Wes Sisk wrote:

Hmm,

Phone config is only updated in 2 ways:
1. newer version of CM
2. device pack that include new device specific configuration

I checked my 6.0 server and found the box in question.  It is called  
"Wireless Headset Hookswitch Control" and it is listed in the section  
"Product Specific Configuration Layout".

So, *IF* this feature is/can be backported to CM 4.1(3) then you  
would have to install the correct device pack to add support for this  
device and feature.  Simply installing/uploading the phone load will  
be inadequate as database modification is required.

Looking further, 4.1(3)sr6a is available on Cisco.com. SR's typically  
include device packs.  On the CM4.1 download page the SR is the  
newest posted software.  In the SR readme it indicates several  
'fixes' for 7965 including adding support. It also includes 7965  
device load  SCCP45.8-3-3SRS2.

I would start by installing sr6 or the equivalent device pack and go  
from there.

/Wes



Scott Voll wrote:
>
> So We just bought a 7965 and the jabra HHC device.  I have it all  
> connected and can't get it working.
>
> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So that  
> requirement is fullfilled.
>
> So I get a hold of my SE and he throws me a bone and lets me know I  
> need to enable it on the Phone config page.  I'm running CM  
> 4.1.3sr5d.  It is not there unless it's called something else.   
> (I've also looked through the service parameters and enterprise  
> parameters with no avail) The doc's my SE had referred to 6.x i  
> believe.  He also included that I should be able to see this on the  
> phone under setting --> Device config --> media config --> 11  
> headset hookswitch control and it IS set to disable.  I unlock the  
> phone and it does not give me an option to enable.
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/ 
> 8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
>
> my understanding is that 4.1.3 is supported.  Can someone on the  
> tac side throw me another bone?
>
> TIA
>
> Scott
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