[cisco-voip] report of calls coming thru switchboard

[Kathy Dupree]

Hello All,

 

I need to get a monthly report of calls that come through our
switchboard, whether they be local, long distance or whatever.  I don't
want calls like I would make from my phone to another extension or an
outside call or calls coming directly from outside to my extension.
Only calls that go through the switchboard.  There are 6 lines on our
switchboard.  I went into the CDR analysis and reporting and then went
to CDR, search by user/extension.  I see how I can put in those
extensions for the switchboard and get a monthly report but I am
confused about the call types.  What is the difference in Local and
incoming?   Is this the way to do it or is there an easier way?   Thanks

 

 

Katherine O. Dupree

Telecommunications Support/Infrastructure Coordinator

Randolph College

2500 Rivermont Ave. 

Lynchburg, Va.  24503

kdupree at randolphcollege.edu <mailto:kdupree at rmwc.edu> 

(434) 947 8371

 

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