[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Scott Voll]

to come full around on this. I just got off the phone with Jabra.

I had all the requirements. CM 4.1.3sr6a.  Firmware 8.3.3sr2, phone model
7942,45,62,65,75

and according to their web page (the 9120)  which I just found out is only
supported in EU not US.  So they are going to trade me my 9120's for 9350's.

So if anyone else comes up with this issue the should hopefully find this on
a google search.

Scott



On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com> wrote:

> Hmm,
>
> Phone config is only updated in 2 ways:
> 1. newer version of CM
> 2. device pack that include new device specific configuration
>
> I checked my 6.0 server and found the box in question.  It is called
> "Wireless Headset Hookswitch Control" and it is listed in the section
> "Product Specific Configuration Layout".
>
> So, *IF* this feature is/can be backported to CM 4.1(3) then you would
> have to install the correct device pack to add support for this device and
> feature.  Simply installing/uploading the phone load will be inadequate as
> database modification is required.
>
> Looking further, 4.1(3)sr6a is available on Cisco.com <http://cisco.com/>.
> SR's typically include device packs.  On the CM4.1 download page the SR is
> the newest posted software.  In the SR readme it indicates several 'fixes'
> for 7965 including adding support. It also includes 7965 device load
> SCCP45.8-3-3SRS2.
>
> I would start by installing sr6 or the equivalent device pack and go from
> there.
>
> /Wes
>
>
>
> Scott Voll wrote:
>
>   So We just bought a 7965 and the jabra HHC device.  I have it all
> connected and can't get it working.
>
> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So that
> requirement is fullfilled.
>
> So I get a hold of my SE and he throws me a bone and lets me know I need
> to enable it on the Phone config page.  I'm running CM 4.1.3sr5d.  It is
> not there unless it's called something else.  (I've also looked through the
> service parameters and enterprise parameters with no avail) The doc's my SE
> had referred to 6.x i believe.  He also included that I should be able to
> see this on the phone under setting --> Device config --> media config -->
> 11 headset hookswitch control and it IS set to disable.  I unlock the phone
> and it does not give me an option to enable.
>
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
>
> my understanding is that 4.1.3 is supported.  Can someone on the tac side
> throw me another bone?
>
> TIA
>
> Scott
>
> ------------------------------
>
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