[cisco-voip] Hi there, can't log into CallManager anymore after changing its IP address

Jonathan Charles jonvoip at gmail.com
Fri Feb 15 18:18:52 EST 2008 

Ignore msg, thought I was responding to something else...


Jonathan

On Fri, Feb 15, 2008 at 5:17 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
> I did not change IPs and we have been doing hundreds of database
>  writes in the last few days (and today)...
>
>  Also, this is probably not the voice quality issue, as I am seeing
>  other behavior... we basically hear a chunk of a word drop out here
>  and there... I did some pings to other devices and I see 1 out of
>  every 100 pings drop...
>
>  So, I think I have a network error, just not sure where...
>
>
>
>  Jonathan
>
>
>
>  On Fri, Feb 15, 2008 at 2:47 PM, Wes Sisk <wsisk at cisco.com> wrote:
>  >
>  >  I have observed this before when I:
>  >  1. changed IP address under system->server to an IP that did not match the
>  > IP address or hostname configured in the platform.
>  >  2. rebooted
>  >  3. database does not start.
>  >  this happens because the update to system->server triggers update of hosts,
>  > rhosts, and sqlhosts files.  Recovery is not possible without developer
>  > intervention.  Easiest/safest fix is reinstall & restore from backup.
>  >
>  >  /Wes
>  >
>  >
>  >
>  >  Ian Yap (iayap) wrote:
>  >  Hi Jonathan
>  >
>  > yea, this CUCM 6 is running in VMWare, and even though I can't log into
>  > the web interface, I can ssh into the CLI prompt( and pingable ).
>  >
>  > Is there anyway to repair the Database and bring it up again?
>  >
>  > Thanks
>  > Ian
>  >
>  >
>  > -----Original Message-----
>  > From: Jonathan Charles [mailto:jonvoip at gmail.com]
>  > Sent: Sunday, February 10, 2008 9:16 PM
>  > To: Ian Yap (iayap)
>  > Cc: cisco-voip at puck.nether.net
>  > Subject: Re: [cisco-voip] Hi there, can't log into CallManager anymore
>  > after changing its IP address
>  >
>  > Well, to be honest, even if the CCM service is not running, you should
>  > still be able to launch the web browser and get to Servicability...
>  >
>  > OK, so the problem here is the eth0 interface, is it up? Can it ping
>  > anything? Is this running on VMWare and you need to set the interface in
>  > VMWare correctly?
>  >
>  > Can you ping it?
>  >
>  > The error looks like informix is having problems bringing up the
>  > interface...
>  >
>  >
>  >
>  >
>  >
>  > Jonathan
>  >
>  > On Feb 10, 2008 8:06 PM, Ian Yap (iayap) <iayap at cisco.com> wrote:
>  >
>  >
>  >  Hi Jonathan
>  >
>  > Yea, I did try "utils service start Cisco CallManager" but it is not
>  > a valid command, I get the response :
>  >
>  > Executed command unsuccessfully
>  > Invalid service name for start/stop, valid names are:
>  >  System NTP
>  >  System SSH
>  >  Service Manager
>  >  A Cisco DB
>  >  Cisco Tomcat
>  >  Cisco Database Layer Monitor
>  >  Cisco CallManager Serviceability
>  >
>  >
>  > I did try to execute "utils service start A Cisco DB" and it won't
>  > start
>  >
>  > By the way, what is the "tac" you mentioned?
>  >
>  > Thanks
>  > Ian
>  >
>  >
>  > -----Original Message-----
>  > From: Jonathan Charles [mailto:jonvoip at gmail.com]
>  > Sent: Saturday, February 09, 2008 11:12 PM
>  > To: Ian Yap (iayap)
>  > Cc: cisco-voip at puck.nether.net
>  > Subject: Re: [cisco-voip] Hi there, can't log into CallManager anymore
>  >
>  >
>  >
>  >  after changing its IP address
>  >
>  > Yeah, it looks like the CCM service is not starting... did you try a
>  > utils service start Cisco CallManager
>  >
>  > Maybe it will return an error that is more interesting, if not, go to
>  > tac...
>  >
>  >
>  > J
>  >
>  > On Feb 9, 2008 5:05 PM, Ian Yap (iayap) <iayap at cisco.com> wrote:
>  >
>  >
>  >  Hi everyone,
>  >
>  > I have a CUCM 6.0.1.1000-37 , and I had initially configured to a
>  > static IP Address, and it was working fine.
>  >
>  > However, I had to change that later on to another static IP address,
>  >
>  >
>  >
>  >
>  >  so I went first to the Server(menu) to change the IP address, and
>  > then
>  >
>  >
>  >  I went to the CUCM CLI and used set network eth0 to change the IP,
>  > and
>  >
>  >
>  >  rebooted the machine.
>  >
>  > But now, I can't log into the web administration UI. There is no
>  > error
>  >
>  >
>  >  message when I click "Login" and the page just refreshes. I suspect
>  > there is a database problem. So I went to the CLI and I tried to do
>  > "run sql select * from device" and I get the error message :
>  >
>  > " Failed to get Connection.Connector(NOT CONNECTED:
>  > Driver=com.informix.jdbc.IfxDriver;) "
>  >
>  > Next, I did "utils service list" and I see :
>  >
>  > Requesting service status, please wait...
>  > System NTP [STARTED]
>  > System SSH [STARTED]
>  > Service Manager is running
>  > Getting list of all services
>  >
>  >
>  >
>  >  Return code = 0
>  >
>  >  A Cisco DB[STOPPED] Component is not running A Cisco DB
>  > Replicator[STARTED] Cisco AMC Service[STOPPED] Component is not
>  > running Cisco AXL Web Service[STARTED] Cisco Bulk Provisioning
>  > Service[STARTED] Cisco CAR Scheduler[STARTED] Cisco CAR Web
>  > Service[STARTED] Cisco CDP[STARTED] Cisco CDP Agent[STARTED] Cisco
>  > CDR
>  >
>  >
>  >  Agent[STOPPED] Component is not running Cisco CDR Repository
>  > Manager[STOPPED] Component is not running Cisco CTIManager[STARTED]
>  >
>  >
>  >
>  >
>  >  Cisco CTL Provider[STARTED] Cisco CallManager[STOPPED] Component is
>  >
>  >
>  >
>  >
>  >  not running Cisco CallManager Admin[STARTED] Cisco CallManager
>  > Attendant Console Server[STARTED] Cisco CallManager Cisco IP Phone
>  > Services[STARTED] Cisco CallManager Personal Directory[STARTED]
>  > Cisco CallManager SNMP Service[STARTED] Cisco CallManager
>  > Serviceability[STARTED] Cisco CallManager Serviceability
>  > RTMT[STARTED]
>  >
>  >
>  >  Cisco Certificate Authority Proxy Function[STARTED] Cisco
>  > Certificate Expiry Monitor[STARTED] Cisco DHCP Monitor
>  > Service[STARTED] Cisco DRF Local[STARTED] Cisco DRF Master[STARTED]
>  > Cisco Database Layer Monitor[STARTED] Cisco Dialed Number
>  > Analyzer[STARTED] Cisco DirSync[STARTED] Cisco Electronic
>  > Notification[STARTED] Cisco Extended
>  >
>  >
>  >  Functions[STARTED] Cisco Extension Mobility[STARTED] Cisco Extension
>  >
>  >
>  >
>  >
>  >  Mobility Application[STARTED] Cisco IP Manager Assistant[STARTED]
>  > Cisco IP Voice Media Streaming App[STARTED] Cisco License
>  > Manager[STARTED] Cisco Log Partition Monitoring Tool[STARTED] Cisco
>  > Messaging Interface[STARTED] Cisco RIS Data Collector[STARTED] Cisco
>  >
>  >
>  >
>  >
>  >  RTMT Reporter Servlet[STARTED] Cisco SOAP - CDRonDemand
>  > Service[STARTED] Cisco Serviceability Reporter[STARTED] Cisco Syslog
>  >
>  >
>  >
>  >
>  >  Agent[STARTED] Cisco TAPS Service[STARTED] Cisco Tftp[STARTED] Cisco
>  >
>  >
>  >
>  >
>  >  Tomcat[STARTED] Cisco Tomcat Stats Servlet[STARTED] Cisco Trace
>  > Collection Service[STARTED] Cisco Trace Collection Servlet[STARTED]
>  > Cisco Unified Mobile Voice Access Service[STARTED] Cisco WebDialer
>  > Web
>  >
>  >
>  >  Service[STARTED] Host Resources Agent[STARTED]
>  > MIB2 Agent[STARTED]
>  > Native Agent Adapter[STARTED]
>  > SNMP Master Agent[STARTED]
>  > SOAP -Log Collection APIs[STARTED]
>  > SOAP -Performance Monitoring APIs[STARTED] SOAP -Real-Time Service
>  > APIs[STARTED] System Application Agent[STARTED] Primary Node =true
>  >
>  > Can someone tell me how I can fix this issue? It looks like I might
>  > have to modify the CallManager database directly
>  >
>  >
>  > Thanks
>  >
>  >
>  > Ian S. Yap
>  >
>  >
>  >
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>  >
>  >
>  >
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