[cisco-voip] CAD losing connection to CRS Server

[Micah Bennett]

Hello gang.  Hope all is well in your parts of the world.

We are trying to root cause an issue where various users on our IPCC
system (IPCC 4.05 HA) are losing connection for a few seconds between
the CAD application and the CRS server.

The bulk of the reports are coming from our extended office call center.
This location is about 100 miles from our primary office where the IPCC
cluster is located.  The remote office is connected via a multi-meg MPLS
WAN connection back to our primary office.

We have not found a pattern yet, and the disconnection only last for a
few seconds with the normal CAD message that the connection to the CRS
server was lost and reestablished.  I have also noticed that at the same
time as the CAD disconnection, the clients Microsoft Communicator IM
client will lose connection as well.  

Is there some type of "keep alive" signal for the CAD/CRS connection
that may be getting delayed.

Thanks again for your advice.  

Micah Bennett
Telecommunications Admin
Automated License Systems









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