[cisco-voip] CUPS 6.0 and UCCM 6.1

Wed Feb 20 20:48:53 EST 2008

noob

i've seen the same problem and I know of no resolution.  personally i think
it is a bug in CUPC outlook plugin.

probably calls for a TAC case.

On Wed, Feb 20, 2008 at 5:22 PM, Voice Noob <voicenoob at gmail.com> wrote:

> Also I am not open up the address book to find these users. I am simply
> within outlook and get a new e-mail. When I click the e-mail to open it in
> the preview pane I want to be able to call that person from within outllok.
> If I don't have them saved as a local contact it will not find the number.
>
>
> On Wed, Feb 20, 2008 at 4:20 PM, Voice Noob <voicenoob at gmail.com> wrote:
>
> > Contacts within outlook are local and specific to the individual user.
> > No I can not open a contact from the GAL and call them UNLESS I already have
> > them saved in the local contacts. Then it will read the number from my local
> > information.
> >
> >
> >
> >
> > On Wed, Feb 20, 2008 at 4:14 PM, Bill Talley <billt at aos5.com> wrote:
> >
> > >  So if you open a "contact" from the global address list you can call
> > > them?  I thought you said you couldn't do that and could only call contacts
> > > from your local contacts list.  As you're experiencing, all "CONTACTS" are
> > > not the same.
> > >
> > > I don't believe your specific scenario below will work UNLESS you can
> > > make the global address list your default contacts list.
> > >
> > >  ------------------------------
> > >  *From:* Voice Noob [mailto:voicenoob at gmail.com]
> > > *Sent:* Wednesday, February 20, 2008 3:54 PM
> > > *To:* Bill Talley
> > > *Cc:* cisco-voip at puck-nether.net
> > >
> > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > >
> > >   Ok here is what I am trying to do. When I get an e-mail from Bob who
> > > is a exchange and CUPC user I want to be able to click the Call button using
> > > the CUPC plugin. The problem is it does not read the phone number from AD
> > > like it "should". I say should because I don't know if the client does this
> > > or not but if it doesn't then it is lack of functionality that should have
> > > been thought out a little more. So when I click call it asks me for the
> > > number. I put the 4 digit extension in and it automatically saves it as an
> > > outlook contact locally. Now when I get another e-mail from Bob the Call
> > > button already has his number because it is a local contact. While this
> > > gives the illusion of working it is not a very good implementation because
> > > what if Bob changes his number? Instead of updating the corporate active
> > > directory so everyone gets the changes everyone will have a local contact
> > > for Bob  with the old number.  Again outlook CONTACTS works fine.
> > >
> > >
> > >
> > > On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <billt at aos5.com> wrote:
> > >
> > > >  In 2007, I've noticed there's a "Dial" or "Call" button that pops
> > > > up when you open a contact.  I was looking over someone's shoulder as I
> > > > don't have it installed, so I didn't look to see if that button was tied to
> > > > a TAPI service, or if you could change it to associate it to CUPC.   If you
> > > > open a contact, can you enable the CUPC toolbar on that contact form?
> > > >
> > > >  ------------------------------
> > > >  *From:* Voice Noob [mailto:voicenoob at gmail.com]
> > > > *Sent:* Wednesday, February 20, 2008 9:40 AM
> > > > *To:* Bill Talley
> > > > *Cc:* Nick; cisco-voip at puck.nether.net; Motivator77 at gmx.de; Matt
> > > > Slaga (US)
> > > >
> > > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > >
> > > >   Sorry I see that now.
> > > >
> > > > In regards to not being able to dail from outlook this is something
> > > > that needs to get looked at. You can't have a central directory of all of
> > > > your users and then expect everyone to keep local copies of it within
> > > > outlook to be able to dial from outlook. There needs to be a way to pull the
> > > > phone number from the GAL so CUPC can dial from outlook.
> > > > I am running outlook 2007.
> > > >
> > > > On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <billt at aos5.com> wrote:
> > > >
> > > > > His situation specifically referenced not having a desk phone.
> > > > >  You need a UPC device to use it as a softphone.
> > > > >
> > > > > My experience is that you will also have a tftp error if you do
> > > > > not have a UPC device, but it doesn't appear to be a requirement if not
> > > > > using softphone and doesn't appear to be service affecting.
> > > > >
> > > > > In response to your question about using the GAL, I don't believe
> > > > > it can be done with Outlook 2003, however, I not sure about Outlook 2007.
> > > > >
> > > > > *** Sent from a mobile device with very tiny keys.  Please excuse
> > > > > my typos. ***
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: "Voice Noob" <voicenoob at gmail.com>
> > > > > To: "Bill Talley" <billt at aos5.com>
> > > > > Cc: "Nick" <csvoip at googlemail.com>; "cisco-voip at puck.nether.net" <
> > > > > cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <
> > > > > Motivator77 at gmx.de>; "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> > > > > Sent: 02/20/08 8:20 AM
> > > > >
> > > > > So you have to configure a UPC(USERNAME) for each user even if you
> > > > > are not
> > > > > going to use softphone or IP communicator?
> > > > >
> > > > > On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <billt at aos5.com>
> > > > > wrote:
> > > > >
> > > > > > Have you configured a Personal Communicator device type in Call
> > > > > Manager?
> > > > > >  The device name must be UPC{USERNAME} and must match the
> > > > > username exactly,
> > > > > > and be in all caps.
> > > > > >
> > > > > > For me, the RTMT has been an invaluable tool when
> > > > > troubleshooting
> > > > > > authentication errors, tftp issues, etc with CUPS/CUPC.
> > > > > >
> > > > > >
> > > > > >
> > > > > > *** Sent from a mobile device with very tiny keys.  Please
> > > > > excuse my
> > > > > > typos. ***
> > > > > >
> > > > > >
> > > > > > -----Original Message-----
> > > > > > From: "Nick" <csvoip at googlemail.com>
> > > > > > To: "Voice Noob" <voicenoob at gmail.com>
> > > > > > Cc: "Bill Talley" <billt at aos5.com>; "cisco-voip at puck.nether.net"
> > > > > <
> > > > > > cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <
> > > > > Motivator77 at gmx.de>;
> > > > > > "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> > > > > > Sent: 02/20/08 4:52 AM
> > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > >
> > > > > > I believe you have to set up the
> > > > >
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> > > delivering some or all of this transmission to an intended recipient, be
> > > aware that any review, copying, printing, distribution, use or disclosure of
> > > the contents of this message is strictly prohibited. If you have received
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