[cisco-voip] CER 2.01 onsite notification call - audio cuts off and goes silent

[Erick Bergquist]

FYI, This was bug CSCsk19645 in CER 2.0.1 and going to 2.0.3 fixed it up.

On Thu, Jan 10, 2008 at 10:44 AM, Erick Bergquist <erickbee at gmail.com> wrote:
> Hi,
>
>  I've been working with Cisco on this, but was curious if anyone has
>  seen an issue where the CER onsite notification call gets cut off at
>  the beginning and the person doesn't hear the message except for the
>  very beginning?  On the phone, if you press the ? key to see the
>  stats, the Rx packet count stops increasing when the audio stops being
>  heard.
>
>  This is the only call having this problem in their environment and the
>  servers, phones, gateways, etc are in same VLAN and attached to same
>  switch. The phones are 7940/7960s with 8.0.7 firmware.  They had
>  recently upgraded their Call Manager servers and CER from older
>  versions to CCM6 and CER 2.01 and did not have this problem before.
>  Nothing in the network changed other then the upgraded CCM/CER
>  servers.
>