[cisco-voip] CUPS 6.0 and UCCM 6.1

Thu Feb 21 08:49:12 EST 2008

the "unity" configuration within CUPS/CUPC should really be called imap.
For Unity/voicemail integration, the unity profile within CUPS should point
to the exchange server that hosts the mailstore where the unity subscribers
are located.  You will also need to enable the exchange IMAP service on that
VMO exchange server.

End users should enter the AD username and password that is associated with
their VMO ad/exchange mailbox.  Since they are VMO, double check to ensure
the AD accounts aren't disabled.

Justin

On Thu, Feb 21, 2008 at 5:44 AM, Nick <csvoip at googlemail.com> wrote:

> The only issue I have now is integrating Unity, I have the Unity Server
> and Unity Profiles set up and I have added the Username and password in the
> Preferences on CUPC but the server health status is showing Failed to
> connect - server unreachable.
>
> The Unity set up is Unity 5, 2 redundant Unity servers, voicemail only
> with a separate server for local AD and Exchange.
>
> I have tried adding the Unity server IP addresses for both the Unity
> servers and the message store to the unity profile but I still get the same
> issue.
>
> Can anyone advise on this?
>
>
> On 21/02/2008, Justin Steinberg <jsteinberg at gmail.com> wrote:
> >
> > noob
> >
> > i've seen the same problem and I know of no resolution.  personally i
> > think it is a bug in CUPC outlook plugin.
> >
> > probably calls for a TAC case.
> >
> >  On Wed, Feb 20, 2008 at 5:22 PM, Voice Noob <voicenoob at gmail.com>
> > wrote:
> >
> > > Also I am not open up the address book to find these users. I am
> > > simply within outlook and get a new e-mail. When I click the e-mail to open
> > > it in the preview pane I want to be able to call that person from within
> > > outllok. If I don't have them saved as a local contact it will not find the
> > > number.
> > >
> > >
> > > On Wed, Feb 20, 2008 at 4:20 PM, Voice Noob <voicenoob at gmail.com>
> > > wrote:
> > >
> > > > Contacts within outlook are local and specific to the individual
> > > > user. No I can not open a contact from the GAL and call them UNLESS I
> > > > already have them saved in the local contacts. Then it will read the number
> > > > from my local information.
> > > >
> > > >
> > > >
> > > >
> > > > On Wed, Feb 20, 2008 at 4:14 PM, Bill Talley <billt at aos5.com> wrote:
> > > >
> > > > >  So if you open a "contact" from the global address list you can
> > > > > call them?  I thought you said you couldn't do that and could only call
> > > > > contacts from your local contacts list.  As you're experiencing, all
> > > > > "CONTACTS" are not the same.
> > > > >
> > > > > I don't believe your specific scenario below will work UNLESS you
> > > > > can make the global address list your default contacts list.
> > > > >
> > > > >  ------------------------------
> > > > >  *From:* Voice Noob [mailto:voicenoob at gmail.com]
> > > > >
> > > > > *Sent:* Wednesday, February 20, 2008 3:54 PM
> > > > > *To:* Bill Talley
> > > > >
> > > > > *Cc:* cisco-voip at puck-nether.net
> > > > >
> > > > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > >
> > > > >
> > > > >
> > > > >   Ok here is what I am trying to do. When I get an e-mail from Bob
> > > > > who is a exchange and CUPC user I want to be able to click the Call button
> > > > > using the CUPC plugin. The problem is it does not read the phone number from
> > > > > AD like it "should". I say should because I don't know if the client does
> > > > > this or not but if it doesn't then it is lack of functionality that should
> > > > > have been thought out a little more. So when I click call it asks me for the
> > > > > number. I put the 4 digit extension in and it automatically saves it as an
> > > > > outlook contact locally. Now when I get another e-mail from Bob the Call
> > > > > button already has his number because it is a local contact. While this
> > > > > gives the illusion of working it is not a very good implementation because
> > > > > what if Bob changes his number? Instead of updating the corporate active
> > > > > directory so everyone gets the changes everyone will have a local contact
> > > > > for Bob  with the old number.  Again outlook CONTACTS works fine.
> > > > >
> > > > >
> > > > >
> > > > > On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <billt at aos5.com>
> > > > > wrote:
> > > > >
> > > > > >  In 2007, I've noticed there's a "Dial" or "Call" button that
> > > > > > pops up when you open a contact.  I was looking over someone's shoulder as I
> > > > > > don't have it installed, so I didn't look to see if that button was tied to
> > > > > > a TAPI service, or if you could change it to associate it to CUPC.   If you
> > > > > > open a contact, can you enable the CUPC toolbar on that contact form?
> > > > > >
> > > > > >  ------------------------------
> > > > > >  *From:* Voice Noob [mailto:voicenoob at gmail.com]
> > > > > >
> > > > > > *Sent:* Wednesday, February 20, 2008 9:40 AM
> > > > > > *To:* Bill Talley
> > > > > > *Cc:* Nick; cisco-voip at puck.nether.net; Motivator77 at gmx.de; Matt
> > > > > > Slaga (US)
> > > > > >
> > > > > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > >
> > > > > >
> > > > > >
> > > > > >   Sorry I see that now.
> > > > > >
> > > > > > In regards to not being able to dail from outlook this is
> > > > > > something that needs to get looked at. You can't have a central directory of
> > > > > > all of your users and then expect everyone to keep local copies of it within
> > > > > > outlook to be able to dial from outlook. There needs to be a way to pull the
> > > > > > phone number from the GAL so CUPC can dial from outlook.
> > > > > > I am running outlook 2007.
> > > > > >
> > > > > >
> > > > > > On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <billt at aos5.com>
> > > > > > wrote:
> > > > > >
> > > > > > > His situation specifically referenced not having a desk phone.
> > > > > > >  You need a UPC device to use it as a softphone.
> > > > > > >
> > > > > > > My experience is that you will also have a tftp error if you
> > > > > > > do not have a UPC device, but it doesn't appear to be a requirement if not
> > > > > > > using softphone and doesn't appear to be service affecting.
> > > > > > >
> > > > > > > In response to your question about using the GAL, I don't
> > > > > > > believe it can be done with Outlook 2003, however, I not sure about Outlook
> > > > > > > 2007.
> > > > > > >
> > > > > > > *** Sent from a mobile device with very tiny keys.  Please
> > > > > > > excuse my typos. ***
> > > > > > >
> > > > > > >
> > > > > > > -----Original Message-----
> > > > > > >
> > > > > > > From: "Voice Noob" <voicenoob at gmail.com>
> > > > > > > To: "Bill Talley" <billt at aos5.com>
> > > > > > > Cc: "Nick" <csvoip at googlemail.com>; "
> > > > > > > cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>; "
> > > > > > > Motivator77 at gmx.de" <Motivator77 at gmx.de>; "Matt Slaga (US)" <
> > > > > > > Matt.Slaga at us.didata.com>
> > > > > > > Sent: 02/20/08 8:20 AM
> > > > > > >
> > > > > > > So you have to configure a UPC(USERNAME) for each user even if
> > > > > > > you are not
> > > > > > > going to use softphone or IP communicator?
> > > > > > >
> > > > > > > On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <billt at aos5.com>
> > > > > > > wrote:
> > > > > > >
> > > > > > > > Have you configured a Personal Communicator device type in
> > > > > > > Call Manager?
> > > > > > > >  The device name must be UPC{USERNAME} and must match the
> > > > > > > username exactly,
> > > > > > > > and be in all caps.
> > > > > > > >
> > > > > > > > For me, the RTMT has been an invaluable tool when
> > > > > > > troubleshooting
> > > > > > > > authentication errors, tftp issues, etc with CUPS/CUPC.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > *** Sent from a mobile device with very tiny keys.  Please
> > > > > > > excuse my
> > > > > > > > typos. ***
> > > > > > > >
> > > > > > > >
> > > > > > > > -----Original Message-----
> > > > > > > > From: "Nick" <csvoip at googlemail.com>
> > > > > > > > To: "Voice Noob" <voicenoob at gmail.com>
> > > > > > > > Cc: "Bill Talley" <billt at aos5.com>; "
> > > > > > > cisco-voip at puck.nether.net" <
> > > > > > > > cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <
> > > > > > > Motivator77 at gmx.de>;
> > > > > > > > "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> > > > > > > > Sent: 02/20/08 4:52 AM
> > > > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > > > >
> > > > > > > > I believe you have to set up the
> > > > > > >
> > > > > > >
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