[cisco-voip] Call Park Monitoring

[Jeff Mottishaw]

I successfully got this set up yesterday. If you want to monitor 10
Park lines you have to add them individually as directed park numbers.
If you add them as a range they aren't available to be monitored. A
bit
of a pain, but no big deal.



On 2/23/08, Frazee, Timothy <Timothy_Frazee at adp.com> wrote:
> There was something that I have been thinking about for a while now that
> might help with your problem.
>
>
>
> CUCM 6.x has a new feature that will let you have a SPEED DIAL BLF. This
> is great as it matches features on old key systems that people depend
> on. Its always been a source of frustration for me during
> implementation.
>
>
>
> Lets say your park range is 10 digits wide. (160X) Could you setup 10
> speed dials on a sidecar that would be to each number in this range,
> then configure presence groups to monitor the status of the directory
> numbers.
>
>
>
> While that work? I don't know as I kinda think that CUCM wants to
> monitor the physical state of the end device and since the park numbers
> are all software it might not.
>
>
>
> That's the closest thing I can think of that would solve your issue. If
> it doesn't then I best thing I can think of is fully waying the end-user
> experience of moving from CME to CUCM. It's quite a change.
>
>
>
>
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
> Sent: Friday, February 22, 2008 2:46 PM
> To: Jeff Mottishaw
> Cc: cisco-voip at puck.nether.net; Vince Loschiavo
> Subject: Re: [cisco-voip] Call Park Monitoring
>
>
>
> Looks like you "should" have kept CME. They are two diffrent systems
> aimed at two diffrent markets.
>
>
>
> Directed call park is something that has been added to 6.x but I have
> not implemented it.
>
> On Fri, Feb 22, 2008 at 2:41 PM, Jeff Mottishaw <mottie at gmail.com>
> wrote:
>
> Yes I agree that she "should" be using the Attendant Console; however,
> she wants full functionality on her phone without having to worry
> about her computer, so that's what I need to implement.
>
>
> On Fri, Feb 22, 2008 at 12:35 PM, Vince Loschiavo
> <VLoschiavo at data-corporation.com> wrote:
> > hmmm....
> >
> > You are talking about "Directed call park"...
> >
> > Not sure how to set that up in CCM6.x, but the proper way to monitor
> parked calls or any call for that matter (for the receptionist or power
> users) is through the Attendant Console.
> >
> >
> > ____________________________________________________________
> > Vincent Loschiavo
> > Cisco Practice Director
> > Datacorp
> > 18503 Pines Blvd
> > Suite 213
> > Pembroke Pines, FL, 33029
> >
> > "Cisco Advanced Unified Communications Partner"
> > Cell Phone:       786-282-1164
> > Office Phone:    954-671-5669
> > Office Main:      305-594-6933
> > ____________________________________________________________
> >
> >
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Mottishaw
> > Sent: Friday, February 22, 2008 3:25 PM
> > To: cisco-voip at puck.nether.net
> > Subject: [cisco-voip] Call Park Monitoring
> >
> > We have just migrated from CME to UCM6.0 and I need some configuration
> assistance. In CME we used the "park-slot" option, which allowed the
> receptionist to monitor parked calls on her 7960/7914 and see where
> calls are being parked.
> >
> > Can someone please help me duplicate this functionality in UCM6? In
> the release notes for CallManager I found the info below, which appears
> to tell me that it is a possibility.
> >
> > The Call Park feature allows users to park a call to a specific park
> slot. Users now also can have a busy-lamp-field (BLF) and speed-dial
> button that tells them whether or not the park slot is available. The
> feature is easily invoked by performing a transfer to the park slot.
> >
> > Thanks in advance.
> >
> > jeff
> > _______________________________________________
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> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
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