[cisco-voip] "helium voices" Unity Express WAN calls

[Jack Martin]

I find this documentation useful for troubleshooting voice quality:

http://www.cisco.com/en/US/tech/tk652/tk698/technologies_white_paper09186a00801545e4.shtml

Jack Martin, CCVP
Network Engineer
Tushaus Computer Services
10400 Innovation Drive, Ste 100
Milwaukee, WI 53226
414.908.2222 Helpdesk
414.908.2267 Work
414.908.4467 Fax
414.477.6990 Cell

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul Choi
Sent: Friday, February 29, 2008 10:07 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] "helium voices" Unity Express WAN calls

Recently a customer has complained that when employees
leave each other voicemail over WAN calls, the
recipient hears the messages almost as if the caller
was inhaling helium beforehand.

I don't know what to make of this.

I've had another site with the exact same setup with
no similar issues.

Anybody encounter an issue like this?


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