[cisco-voip] IPCCX

[Mudassar.Khalid/NE/Lahore]

You shud visit the following link if you have partner access.

http://cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_presenta
tion_list.html

 

I hope this will answer majority of your queries.

Kind Regards,

Mudassar Khalid

Network Engineer (IPCC/ IPT)

O & M Team - Lahore

Cell: +92 (0) 322-448-1004  |  IPT Extension: 46711

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Monday, December 31, 2007 8:52 PM
To: Daniel Argueta
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX

 

I used the two PDFs on CCO:

 

Developer Guide &

application Admin Guide

 

Back when It was still called CRA/CRS

 

Took about 2 weeks to get my first call center up and running.  I've
continued to learn and add to the scripts since then but I would start
there.

 

Scott

 



 

On Dec 29, 2007 10:18 PM, Daniel Argueta <daniel.argueta at comcast.net>
wrote:

Do any of you know of books to learn IPCC or have resources that you can
point me to so that i can get more information on configuring this?
Please let me know.....

 

Thanks,


Daniel


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