[cisco-voip] CCM Upgrade - Best Practices
Lelio Fulgenzi
lelio at uoguelph.ca
Wed Jan 9 09:31:47 EST 2008
Wes also mentioned to turn off the CTI manager during an online upgrade process to force CTI applications over to another sub.
----- Original Message -----
From: Ryan Ratliff
To: Lelio Fulgenzi
Cc: STEVEN CASPER ; cisco-voip at puck.nether.net
Sent: Wednesday, January 09, 2008 9:16 AM
Subject: Re: [cisco-voip] CCM Upgrade - Best Practices
Don't ever deactivate the CCM service via Service Activation unless you are permanently removing a subscriber from the cluster or turning it off on the publisher for good.
As Lelio saw when you do this you lose all service parameters for the server. Also when you re-activate the service the server gets a new CTI node ID. This means that the CCM service on all other nodes in the cluster will have to be restarted before they pick up this change, ie no SDL links to this server. The last big thing de-activation does is remove the server from all CM groups it is in.
Stopping/Starting/Disabling the service via the Win2k services.msc doesn't hurt anything and if you need to prevent CCM from starting automatically set it to Manual or Disabled there.
-Ryan
On Jan 9, 2008, at 9:10 AM, Lelio Fulgenzi wrote:
Redefining device pools has worked for us in the past, but they say not to make changes during the upgrade, so there's no way to really keep a phone away from a subscriber during the upgrade process other than disabling it or setting it to manual.
I'm guessing setting it to manual in WIN2K should work, but they've always told us not to do that. ;)
----- Original Message -----
From: STEVEN CASPER
To: Ryan Ratliff ; Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Sent: Wednesday, January 09, 2008 8:53 AM
Subject: Re: [cisco-voip] CCM Upgrade - Best Practices
Well that is frightening possibility - hence my question!
The CCM service could be set to disable via the Services window in WIN2K or I think by using the Service Activation window in Call Manager Serviceability.
I am trying to come up with the least service effecting procedure for CCM patching and upgrades since we just moved several 24x7 business critical groups over to IPT.
>>> "Lelio Fulgenzi" <lelio at uoguelph.ca> 1/9/2008 8:42 AM >>>
I'm not sure what you're using to "disable" CallManager, but we tried this once (perhaps we de-activated?), and all the service parameters for that subscriber were lost (set to default) and anything that relied on that subscriber, i.e. call park numbers, callmanager group entry, etc, was deleted!
It did not make for a fun time.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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"Life expectancy would grow by leaps and bounds if green vegetables smelled as good as bacon."
Doug Larson
----- Original Message -----
From: STEVEN CASPER
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Sent: Wednesday, January 09, 2008 8:36 AM
Subject: Re: [cisco-voip] CCM Upgrade - Best Practices
I like the idea of :
1. stopping the CM service on the server to fail everyone over to next server
2. disable or set to manual startup the CallManager
service on the servers
Does it matter if this is done via CCM Control Center in Serviceability to stop the CCM service and Service Activation to disable the CCM service or can these actions be done under Win2k Services?
Does the Call Manager service need to be running on a server during an upgrade of the application or the OS?
Steve
>>> "Ryan Ratliff" <rratliff at cisco.com> 10/24/2007 11:44 AM >>>
The easiest way to ensure phones don't register to servers during the
upgrade is to disable or set to manual startup the CallManager
service on the servers being upgraded. That way you can do the
upgrade, reboot the server, and take a look at things before having
phones fail back to it.
-Ryan
On Oct 24, 2007, at 9:53 AM, STEVEN CASPER wrote:
Looking for some advice for the best way to do Call Manager
upgrades to minimize system disruptions. From a recent ES doc:
"You can minimize call-processing interruptions if you register all
devices
to servers that are running the same version of Cisco CallManager
during the
entire upgrade process; i.e., you register all devices to the backup
Cisco
CallManager servers or the primary Cisco CallManager servers, but not to
both types of servers."
I understand what the ES doc is saying what I am not sure about is
the best practice to ensure that all devices stay registered on the
backup or primary servers during the upgrade. Should you manipulate
your Call Manager groups during the upgrade?
For instance all of our devices are registered to Subscribers A, B,
C, & D. We have two back up subscribers X & Y. Do we:
1. Upgrade the Publisher.
2. Upgrade X & Y
3. Change our Call Manager Groups so X & Y subs are the primary.
4. Reset all devices so they re-register to X & Y.
5. Upgrade A, B, C, & D.
6. Change Call Manager groups so A, B, C, & D are primary again.
7. Reset devices.
Thanks!
Steve Casper
Voice Technologies
M&T Bank
(410) 347-6026
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