[cisco-voip] Fw: End-of-Sale Announcement for Cisco Unified Communications Manager Version 5.0

[Jeffrey Ollie]

On 1/10/08, Craig Staffin <cmstaffin at gmail.com> wrote:
>
> Although I do agree with the support side it is really hard to tell a
> customer who has been on an Avaya PBX for 15 to 20 years that they need to
> upgrade in 4-5 because it is no longer supported.  Normally that does not
> turn into a very fun meeting.

I think that the perception that "we ran our Vendor X PBX" for 20
years and never had to upgrade" is a bit of "those were the good old
day's" kind of thinking.  We had a Rolm PBX  here before switching to
VoIP and there were numerous software updates applied to the PBX over
the years. At least once we were forced to upgrade to a newer major
version (including some necessary hardware upgrades) because the
version we were running was no longer supported.

Jeff