[cisco-voip] Attendant Console "Failed to transfer the call due to Internal Error" error

[Ryan Ratliff]

All of the popup errors you get in the AC console come from Jtapi and  
sometimes can be ignored.  You need to look at the transfer in the  
traces and see why Jtapi passed that error up to the client.  One  
instance I saw was during a transfer if the calling party hangs up as  
the transfer is happening.  The AC client thinks it got rid of the  
call via transfer and CM tells the client that the call has dropped  
because the calling party hung up.  AC says it can't transfer the  
call because of the error which was really for a call that was  
already gone.


-Ryan

On Jan 14, 2008, at 8:55 AM, Erick Bergquist wrote:

Hmm. I'll need to check their permissions. What is weird is, the
transfers work a majority of the time and this only happens now and
then.

The other odd part of it is, the calls they sometimes can't transfer
also say "Conference" on AC for the call info but when they get the
calls that show up as "Conference" they are able to transfer them most
of the time.  I am also wondering where the "Conference" comes from in
the AC display since the users transferring the call to them are using
the transfer softkey only. I was able to recreate this once when I was
out there with the transfer softkey from an IP Phone. It happens on
both internal/external calls and they have just Call Manager. They
have no Unity server and the calls are being transferred to their
operator by other users, then the operator transfers them back to
other people.

The operators DN is part of a line group and pick up group, could that
be causing weird behavior like this? The people transferring calls to
them however transfer the call to 0 which goes to their DN directly
and not using the line group. Their is no AC pilot point/hunt group
here, just that they use pickup groups and AC to control their
phone.The operator never touches their physical IP Phone to handle
calls.

I have a TAC Case open also...

On Jan 14, 2008 7:36 AM, Joel Perez <tman701 at gmail.com> wrote:
> Each time I have ran into that error it turns out the user didnt  
> have enough
> permissions on the pc where the AC was installed. Giving them local  
> admin
> rights or super user rights always cleared up the problem.
> Hope that helps.
>
> Joel P
>
>
>
> On 1/14/08, Erick Bergquist <erickbee at gmail.com> wrote:
>>
>>
>>
>> Has anyone seen this error message in AC before when attempting to
>> transfer a call?
>>
>> Dialog that comes up and saids "Failed to transfer the call due to
>> Internal Error".
>>
>> CCM 4.1(3)SR5d and matching AC versions as on server.
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
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>>
>
>
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