[cisco-voip] FW: Cisco 7985 resets during conference calls

[Corder, Rebecca J]

Checked in CM - Silence Compression is already set to false. Neglected
to tell you we are running an MGCP gateway.

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, January 15, 2008 3:36 PM
To: Corder, Rebecca J
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] FW: Cisco 7985 resets during conference calls

 

Take a look at CSCse69111 in Cisco BugToolkit.  The signature of this
failure exactly matches your output here.

/Wes

Corder, Rebecca J wrote: 

 

Hello everyone - weird question for you all.

We are running cisco cm 4.1(3)sr4b and using some 7985 (sccp) video
phones. We have 2 of these phones that when they join an external
conference call (dialing outside to a 1866XXXXXXX number) and are inside
the call already, others join the bridge it sets off a tone alerting
everyone that someone just joined or departed the call. Once the tone is
relayed the 7985 resets itself and disconnects the owner of the 7985 off
the call. The reset is a short reset nothing like a restart. The console
logs say something about tones but don't know if it is related. Here is
a short snippet of the console log of the phone:

** System startup, event system enabled.

Running cmterm_7985.4-1-2-0, 2006-06-08, release

destAddr 0x20011000

TT_getPath: No path for path_type 4

 Cannot start no tone!!

StartTone 0 is not supported!

 

Rebecca Corder

Information Technology - IP Telephony

Bechtel Corporation

5202 Presidents Court

Frederick, MD 21703

 

 



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