[cisco-voip] CCM6 MOH

[Melvin Fong]

That is exactly what I see also....nothing

-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Thursday, January 17, 2008 10:15 AM
To: Ryan Ratliff
Cc: Melvin Fong; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CCM6 MOH

OK, when I am on hold, I am getting packets... they are just blank,
apparently...


Jonathan

On Jan 17, 2008 11:58 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Well the first part of troubleshooting one-way or no-way audio is to
> establish if you are even receiving audio packets.  You could be
receiving
> packets and thus not have a routing issue only there is nothing but
silence
> in the audio packets you are receiving.  It's an important
differentiation
> but I'd guess either way your IPVMSA is doing something funky.
>
>
> -Ryan
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Thursday, January 17, 2008 12:49 PM
> To: Ryan Ratliff
> Cc: Melvin Fong; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM6 MOH
>
> One way audio I would troubleshoot as a routing issue... However, MOH
does,
> in fact, work for a few seconds... and if you get put on hold in that
> window, you hear music indefinitely.
>
> However, if you are put on hold after that 5 seconds, you hear
nothing.... I
> have even tried this with the same call... reset IPVMSA, get MOH,
after a
> minute, resume and place on hold again, and they get dead air...
>
> This is really strange, and the IPVMSA service is still running.
>
>
>
> Jonathan
>
> On Jan 17, 2008 11:38 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> > Troubleshoot this like any one-way audio issue.  When you hear the
> > dead air, press the ? Button twice on the phone.  Are you receiving
any
> packets?  Are
> > you losing packets or discarding packets?   If you are getting
packets
> then
> > IPVMSA is probably at fault.  Get a sniffer capture at the phone +
> > detailed IPVMSA and CCM traces from the appropriate servers and open
a TAC
> SR.
> >
> > If you aren't getting packets then you need to find out why.  This
may
> > involve sniffing at the CM server to see if it is still sending
packets.
> > Look at RTMT perfmon stats to see if the MOH resource is getting
> > released for some reason.
> >
> >
> > -Ryan
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Melvin Fong
> > Sent: Thursday, January 17, 2008 12:35 PM
> > To: cisco-voip at puck.nether.net
> >
> > Subject: Re: [cisco-voip] CCM6 MOH
> >
> > We are having the similar issue, using 6.01a, it changes and will
work
> > one time, then when you change the MOH source it won't work on the
> > gateway but work between extensions and vis versa.
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > Charles
> > Sent: Thursday, January 17, 2008 9:05 AM
> > To: cisco-voip at puck-nether.net
> > Subject: [cisco-voip] CCM6 MOH
> >
> > So, I just deployed a CCM 6.01a cluster and MOH does not work...
well
> > it sort of does...
> >
> > If you put people on hold, you get dead air... if you reset the IP
> > Voice Media Streaming App, and put someone on hold within 5 seconds,
> > they get MOH, resume the call after 5 seconds (or put someone on
hold
> > more than 5 seconds after you have reset it), and they get dead air
> again..
> >
> > Any ideas? Bug?
> >
> >
> >
> > Jonathan
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