[cisco-voip] CM 6 - Using Super Copy makes original copied device ring fast busy

[Karl Whitson]

When using Super Copy to copy a device, the original copied device rings
fast busy until a change is made on that device and reset. Example: I
have a 7941 phone with extension 1234 on it. I do a Super Copy on it and
create a new 7941 with extension 5678 on it. 5678 will work fine and can
make inbound and outbound calls. Extension 1234 will ring fast busy on
incoming calls but can make outgoing calls. The fix is to make a change
on Extension 1234 and reset the phone through CM. Simply resetting the
phone (without making a change to the phone) through CM will not correct
the issue. I can recreate this issue at will. I just thought I would
throw the question out here before I open a TAC case.

CM 6.0(1)

 

Karl Whitson

CMB Technologies

100 Medway Rd., Suite 301

Milford, MA  01757

DID:  (508) 422-8413

Cell:  (603) 930-4189

Fax:  (508) 422-8425

Karl.Whitson at cmbtec.com

www.cmbtec.com <http://www.cmbtec.com/> 

TO OPEN A SUPPORT CASE EMAIL SUPPORT at CMBTEC.COM
<mailto:SUPPORT at CMBTEC.COM>  OR CALL (508) 422-8429

  

 

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