[cisco-voip] Cisco IT "EMAN"

[Wes Sisk]

 From a user standpoint EMAN is not particularly useful.  It is 
primarily our corporate ticketing system/helpdesk.  I mostly consider it 
the PBX integration into the enterprise.

That said, Paul Giralt has written his own user interface that all alpha 
users use to manage their own accounts including adding their own phones 
and handling relevant parts of their own provisioning.  This has been a 
tremendous success.  However, it does move some of the technical burden 
to end users.

There are a couple of universities who present at CIPTUG each year that 
do extensive development of their own monitoring/administration 
interfaces and report amenable success.  This custom scripting helps 
ensure consistency across the board.  Custom scripting for management 
and monitoring is invaluable as every deployment is unique and faces its 
own challenges.

/Wes

Bill Simon wrote:
> I found Cisco's case study on their own internal deployment of 
> CallManager quite interesting: 
> http://www.cisco.com/web/about/ciscoitatwork/downloads/ciscoitatwork/pdf/cisco_ip_telephony.pdf
>
> It mentions an internally-developed suite called "EMAN" used for 
> monitoring and managing the voice system and the rest of the network.
>
> More on EMAN: 
> http://www.cisco.com/web/about/ciscoitatwork/downloads/ciscoitatwork/pdf/Cisco_IT_Case_Study_EMAN.pdf
>
> Can any Cisco people on the list describe a little more about EMAN?
>
> Makes me wonder if we should all be developing our own customized, 
> in-house management and monitoring systems.  So far it has been 
> discouraging (the price tags, mostly) looking at solutions from 3rd 
> parties.  And there doesn't seem to be any indication here that Cisco is 
> using any of its own stuff like Operations Manager, Unified Provisioning 
> Manager or the like.
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