[cisco-voip] assign two extensions to one voice mail box

[Lelio Fulgenzi]

assign two extensions to one voice mail boxWith Unity 4.0 I know that you can add an alternate extension to a mailbox. This allows that alternate extension to forward calls to voicemail and have them answered by the voicemail box. Signing in can be done automatically since the alternate extension is recognized - i.e. it will ask to enter password. The only problem with this is that if you use Unity as your AA, and you enter the alternate extension, you will be transfered to the primary extension. Not sure why they programmed it that way or if it has changed.

Alternately, you can use a call handler and set the greeting to blank and set the after greeting action to "transfer to the greeting" of the primary voicemail box. Sign-on will have to be with the primary extension, but at least AA calls will be transferred properly.

I'm sure there are other advantages and disadvantages to both methods.
 
  ----- Original Message ----- 
  From: Leetun, Rob 
  To: Leetun, Rob ; cisco-voip at puck.nether.net 
  Sent: Wednesday, January 23, 2008 3:42 PM
  Subject: [cisco-voip] assign two extensions to one voice mail box


  Hi,

  Has anyone assigned two extensions to one voice mail box?  If so, how can this be done?

  Cheers 

  Rob




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