[cisco-voip] Set up a new Phone Service

Wed Jul 2 10:39:05 EDT 2008

Keith,

My IPCC server is a separate box and after I changed the IP in services
to that, it did fix the error and I can now log in on the phone. Thank
you SO much for your help and good luck on try #3!

From: Keith Klevenski [mailto:keith.klevenski at rig.net] 
Sent: Wednesday, July 02, 2008 9:52 AM
To: Tammie Robertson
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Set up a new Phone Service

Tammie,

Make sure the IP phone agent service is running on the IPCC server.
Also make sure the sure the service URL is pointing to the Publisher.
Since my only IPCC experience is with the CCIE lab I've only dealt with
a co-resident install of IPCC on the Publisher.  If you have a separate
IPCC box I would guess the service URL would point to it instead of the
Publisher, but I'm not sure.  I'm sure someone else here knows the
answer to that one.  ;)

........................................................................
............   

Keith Klevenski

Manager, Telephony Engineering

1880 S. Dairy Ashford, Suite 300  |  Houston, TX  77077- 4760

Tel: 281.674.0702  |  Mobile: 713.677.3925  |  Fax: 281.674.0101

keith.klevenski at rig.net <mailto:keith.klevenski at rig.net> 

www.rig.net <http://www.rig.net/> 

From: Tammie Robertson [mailto:trobertson at alliedmachine.com] 
Sent: Wednesday, July 02, 2008 7:10 AM
To: Keith Klevenski
Subject: RE: [cisco-voip] Set up a new Phone Service

Keith,

It is now listed under services on my phone but when I click on it it
says "host not found". Is there something else I need to do?  Thanks
again for the great help!

From: Keith Klevenski [mailto:keith.klevenski at rig.net] 
Sent: Tuesday, July 01, 2008 5:32 PM
To: Tammie Robertson
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Set up a new Phone Service

You need to subscribe the service to the phones that will be used by the
agents and have a user account associated with the phones along with the
ICD extension selected in the device association as well.  This is
assuming you already have IPCC integrated with CCM and configured.  

My experience with IPCC is strictly what is related to the CCIE voice
lab (just scheduled attempt number 3 today) so my experience is limited
to the basic integration and basic configuration of the ICD and AA
scripts...

Hope this helps. 

........................................................................
............   

Keith Klevenski

Manager, Telephony Engineering

1880 S. Dairy Ashford, Suite 300  |  Houston, TX  77077- 4760

Tel: 281.674.0702  |  Mobile: 713.677.3925  |  Fax: 281.674.0101

keith.klevenski at rig.net <mailto:keith.klevenski at rig.net> 

www.rig.net <http://www.rig.net/> 

From: Tammie Robertson [mailto:trobertson at alliedmachine.com] 
Sent: Tuesday, July 01, 2008 2:00 PM
To: Keith Klevenski
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Set up a new Phone Service

Wow, that's great - thank you!

I have that setup now what do I have to do to enable this to work on
some phones?

Tammie Robertson

Network Systems Administrator

Allied Machine & Engineering Corp.

330-343-4283

From: Keith Klevenski [mailto:keith.klevenski at rig.net] 
Sent: Tuesday, July 01, 2008 1:52 PM
To: Tammie Robertson
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Set up a new Phone Service

At the very bottom...  
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC5.0.1/ipt_syst
em_arch/COL_CCM.html#wp1178279 

........................................................................
............   

Keith Klevenski

Manager, Telephony Engineering

1880 S. Dairy Ashford, Suite 300  |  Houston, TX  77077- 4760

Tel: 281.674.0702  |  Mobile: 713.677.3925  |  Fax: 281.674.0101

keith.klevenski at rig.net <mailto:keith.klevenski at rig.net> 

www.rig.net <http://www.rig.net/> 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tammie
Robertson
Sent: Tuesday, July 01, 2008 10:22 AM
Cc: cisco-voip at puck.nether.net
Subject: [cisco-voip] Set up a new Phone Service

I would like to set up my system so some users can log into IPCC via the
phone instead of the Desktop Client.  I see it's possible by adding the
IP Phone Agent but cant figure out what the Service Information should
be (ex: Service URL) to get it set up.

Thanks for any help

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