[cisco-voip] Presense has old info?

Tue Jul 15 08:22:56 EDT 2008

Removing the extension from the user and waiting overnight did fix the
issue, thank you both!  What's weird is that user was moved into a
different OU that the phone system doesn't even look at.

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tammie
Robertson
Sent: Monday, July 14, 2008 2:15 PM
To: Ryan West; Weigand, John V.; Voice Noob
Cc: cisco voip
Subject: Re: [cisco-voip] Presense has old info?

I will check again tomorrow - thanks everyone for the ideas!

From: Ryan West [mailto:rwest at zyedge.com] 
Sent: Monday, July 14, 2008 2:10 PM
To: Tammie Robertson; Weigand, John V.; Voice Noob
Cc: cisco voip
Subject: RE: [cisco-voip] Presense has old info?

Pretty sure you're going to have to wait for the cleanup to run now.
It's at a mystical time between 11PM and 12AM... I think.

-ryan

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tammie
Robertson
Sent: Monday, July 14, 2008 1:54 PM
To: Weigand, John V.; Voice Noob
Cc: cisco voip
Subject: Re: [cisco-voip] Presense has old info?

The original user was still in AD with the extension. I removed the
extension and did a resync of CCM and still shows him.

I was really hopeful that this was the issue

From: Weigand, John V. [mailto:jvw at medicineforthedefense.com] 
Sent: Monday, July 14, 2008 1:32 PM
To: Voice Noob; Tammie Robertson
Cc: cisco voip
Subject: RE: [cisco-voip] Presense has old info?

Serious Medicine for the Defense (r)
<http://www.medicineforthedefense.com/>  

	We had this issue in the past. We still had the old users moved
to a separate OU in Active Directory, but we had left the "IPPhone"
field intact with their number, and then the new user also had that same
number in the IPPhone field. Do you still have the old users in AD? If
so, try clearing the field, and doing another sync.

	John V. Weigand
Help Desk Support/Executive Support

Litigation Management, Inc.
300 Allen-Bradley Drive 
Suite 200
Mayfield Heights, OH 44124

Tel: 440-484-2000
Fax: 440-484-2009
Cell: 
email: jvw at medicineforthedefense.com 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Monday, July 14, 2008 1:28 PM
To: Tammie Robertson
Cc: cisco voip
Subject: Re: [cisco-voip] Presense has old info?

Well that is where it gets the information.

On Mon, Jul 14, 2008 at 12:22 PM, Tammie Robertson <
trobertson at alliedmachine.com> wrote:

AD syncs automatically every 6 hours and I have tried to sync it
manually - doesn't help.

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, July 14, 2008 1:20 PM
To: Tammie Robertson
Cc: cisco voip
Subject: Re: [cisco-voip] Presense has old info?

>From whatever LDAP system you are using. Probably Active Directory.

On Mon, Jul 14, 2008 at 12:17 PM, Tammie Robertson <
trobertson at alliedmachine.com> wrote:

CCM 6.1.1

Presense 6.0.1

When someone replaces someone else and takes over there phone we make
the changes needed in CCM.  These people do not have CUPC.  The few of
us that do have CUPC continue to notice that CUPS still shows the
original person that had the phone, not the updated person. Where is it
pulling this info from and how do I update it?  To be clear - through
CUPC it shows the original person but on our phone it shows the newest
person...

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