[cisco-voip] 7971 on CCM4.1(3)sr5b not showing second calls

[Ryan Ratliff]

There were a number of bugs related to shared lines fixed in 4.1,  
just a matter of which ones are in SR5b or a later one.  There are  
also a good number of them addressed in phone loads that were  
included in later ES patches.

The fact that external calls work differently than internal ones  
makes it seem like a partition/CSS is involved.

-Ryan

On Jul 15, 2008, at 4:28 PM, Jonathan Charles wrote:

No, but we did move some shared lines off of the phone and to a 7914
that we just added to the device.

I haven't gotten a look at the traces yet, the customer just called me
(I have no remote access at the moment)...

They are on sr5b, the plan is to update to Sr6a or Sr7... we are
running into lots of issues with this customer, bug-wise.... and I
think it could stand some patching....

Could it be a problem with the dialing forest?



Jonathan

On Tue, Jul 15, 2008 at 3:26 PM, Ryan Ratliff <rratliff at cisco.com>  
wrote:
> Has the DN changed partitions recently?
> Can you send the DA part of the trace for the gateway and internal  
> call?
>  This is the part that looks like:
> 07/11/2008 14:28:42.655 CCM|Digit analysis: match(pi="2", fqcn="",
> cn="5555555555",plv="5", pss="DID_PT:Internal_PT:IPCC_PT",
> TodFilteredPss="DID_PT:Internal_PT:IPCC_PT",
> dd="95555552222",dac="0")|<CLID::StandAloneCluster><NID:: 
> 10.60.5.12><CT::3,100,169,1.183980><IP::10.60.5.20><DEV::><LVL::State
> Transition><MASK::0800>
> 07/11/2008 14:28:42.655 CCM|Digit analysis: analysis
> results|<CLID::StandAloneCluster><NID::10.60.5.12><CT:: 
> 3,100,169,1.183980><IP::10.60.5.20><DEV::><LVL::State
> Transition><MASK::0800>
> 07/11/2008 14:28:42.655 CCM||PretransformCallingPartyNumber=5555555555
> |CallingPartyNumber=5555555555
> |DialingPartition=DID_PT
> ....
>
> -Ryan
>
> On Jul 15, 2008, at 4:18 PM, Jonathan Charles wrote:
> Single phone affected (only 7971 in the system) with firmware  
> 8.2.2SR1s
> When the customer is on a call, internal calls go straight to
> voicemail.. External calls show up as a second call.
> Shared line to a Cisco 7921 and exhibits the same behavior... no one
> else in the network has reported this problem.
> Ring settings are set to ring while active, and the max calls is 4 and
> busy trigger is 2.
> This just started happening today (after being up for nearly 2 years).
> We have reset the phone and power cycled it... I am debating on
> deleting the DN and re-adding it.
>
> Any ideas?
>
>
> Jonathan
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